Remote Customer Success Manager - $25-$35/Hour

Join Amazon's Dynamic Team as a Customer Success Manager and Drive Business Growth from the Comfort of Your Own Home! We're seeking a highly skilled and motivated individual to fill a remote Customer Success Manager position, offering a competitive salary of $25-$35/hour. As a key member of our team, you will have the opportunity to work with top seller partners, influencing processes and strategies across their businesses on Amazon.com and enhancing the end-user experience.

This is a full-time position located in Seattle, USA, but you will have the flexibility to work from home. As a Customer Success Manager with Home and Lifestyle Amazon Merchant Services, you will be responsible for driving the strategic execution of plans and initiatives that make a prompt impact on clients and businesses. You will provide data-driven strategic insights, ensure high operational standards, and build trusted-advisory relationships with merchants to guide and influence them in achieving their key and strategic objectives.

Job Summary:

We are looking for a talented and experienced Customer Success Manager to join our team. The successful candidate will have a strong background in account management, sales, marketing, or a related field, with a proven track record of driving business growth and improving customer satisfaction. You will be working with a team of 6-10 Customer Success Managers to enhance, continuously improve, learn, and grow to support both sellers and Amazon's many customers.

Key Responsibilities:

• Act as the primary point of contact and internal advocate for seller issues, questions, requests, escalations, and concerns
• Identify, advise, and execute key seller needs across marketing, merchandising, and store networks across Amazon
• Communicate with multiple stakeholders to develop product knowledge on Amazon.com, monitor inventory stock positions, and track sales performance
• Analyze data from various sources and present recommendations to sellers on trends and opportunities
• Offer support and strategic business proposals while working with internal teams to ensure operational execution
• Create and deliver reports to sellers tailored to their needs and key growth objectives
• Train sellers on tools, policies, processes, and relevant best practices through Amazon programs and products
• Pitch promotional opportunities to help sellers drive revenue growth to meet their YoY objectives
• Engage with various internal stakeholders to issue resolve, surface defects, dissect and analyze data, and drive continuous improvement for your sellers and the organization
• Identify, tackle, and scale process improvements across the team and wider organization
• Manage testing account objectives, issues, and projects

Requirements:

• 3+ years of professional work experience
• Experience with Microsoft Excel
• Experience analyzing data and best practices to assess performance drivers
• Data analysis experience, including manipulating large datasets from complex systems and interpreting results
• Experience creating and implementing processes
• Experience influencing stakeholders
• Proficient in Excel
• Time management, prioritization, and problem-solving skills
• Solid written and verbal communication skills
• Ability to build professional relationships
• Experience quickly adapting to change and managing ambiguity

Preferred Qualifications:

• Bachelor's degree, Master's degree, or equivalent
• 3+ years of experience in account management, sales, marketing, purchasing, supply chain management, transportation, procurement, customer support, or consulting
• 3+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, sporting goods, scientific products, industrial products, or telecom
• Experience with analytical and productivity tools, including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence
• E-commerce experience
• Data analysis experience
• Proven ability to learn tools and processes and then effectively use them to provide support
• Manage multiple tasks and needs in a fast-paced, deadline-focused environment
• Proven track record of taking ownership and driving results
• Solid attention to detail
• Exceptional problem-solving skills
• Comfortable working in a diverse group and contributing to an inclusive culture

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.