Cloud Contact Center Solutions Expert: Amazon Connect Developer

Join our team as an Amazon Connect Developer and play a key role in designing, developing, and implementing innovative cloud contact center solutions using Amazon Connect! As a remote team member, you will have the opportunity to work on exciting projects, collaborate with a talented team, and drive success in a dynamic and fast-paced environment. We offer a competitive salary and a contract duration of 2-3 years, with the possibility of extension.

In this role, you will be responsible for creating seamless customer and agent experiences by integrating AWS Lambda and other AWS services, reducing average handle time (AHT), and improving efficiency. If you have a strong passion for cloud technology, excellent problem-solving skills, and a drive to deliver high-quality results, we encourage you to apply for this exciting opportunity.

Job Summary:

We are seeking an experienced AWS Connect Developer to design, develop, and implement cloud contact center solutions using Amazon Connect. The successful candidate will have a strong background in integrating AWS services, such as AWS Lambda, S3, DynamoDB, and CloudWatch, to enhance customer and agent experiences.

Key Responsibilities:

• Design and develop Omnichannel Contact Centers using Amazon Connect, including creating and configuring Connect flows, routing profiles, queues, IVR callbacks, and voicemail services.
• Integrate Amazon Connect with external CRMs, such as Salesforce, to streamline customer service and improve efficiency.
• Develop and implement AWS Lambda functions to support Connect functionalities and automate provisioning and configuration management processes using Terraform or CloudFormation.
• Utilize AWS services, such as S3, DynamoDB, and CloudWatch, for backend integrations and data storage, and optimize Connect instances by implementing best practices for call recordings, security, and routing strategies.
• Work with customer interaction analysis tools, such as CTR, and integrate speech-to-text analytics tools, like Verint, to drive business insights and improvement.

Required Skills:

• Proficiency in Amazon Connect, AWS Lambda, and AWS infrastructure services, including S3, DynamoDB, and API Gateway.
• Strong understanding of voice and chat flow development in AWS and hands-on experience with tools, such as Terraform and CloudFormation, for infrastructure automation.
• Integration experience with third-party systems, like Salesforce and CRM systems, and proficiency in Node.js and Python for Lambda development.

Ready to Apply?

If you are a motivated and talented individual looking to contribute to a thriving team, we encourage you to apply now! Please submit your application through the link below, and we will be excited to review your qualifications.

For any questions or inquiries, please feel free to reach out to us on LinkedIn.