Job Title: Remote Availability Manager (TM1) - Government Sector

Join our team as an Availability Manager (TM1) in the Government sector and enjoy the freedom and flexibility of a remote role! We're seeking a highly skilled and motivated individual to drive success in our operations team. As an Availability Manager, you will play a critical role in ensuring service levels and objectives are met, and you will be rewarded with a competitive salary package, commensurate with experience, ranging from $79,300 to $112,500 yearly.

AT&T Global Public Sector is a trusted provider of secure, IP-enabled, cloud-based, network solutions and professional services to the Federal Government. We're dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers' mission.

Job Description

As an Availability Manager, you will report to the Operations Lead and supervise the 24x7 centralized operations staff in activities associated with the identification, prioritization, and resolution of operational issues. Your key responsibilities will include:

• Implementing moderately complex core business processes and assisting in process improvement initiatives to enhance customer service
• Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs
• Evaluating employees to enhance their performance, development, and work product, and addressing performance issues
• Preparing daily reports on incidents, changes, and problem tickets, as well as SLA status
• Preparing summary reports on major incidents occurring on shift
• Preparing Operations Center scheduling

Requirements

To be successful in this role, you will need:

• Three years of experience in programs and contracts of similar scope, type, and complexity
• A Bachelor's degree in engineering from an accredited college or university (or four years of additional network engineering experience)
• Strong time management, communication, interpersonal, and presentation skills
• Strong troubleshooting and technical skills in networking and desktop support
• Experience with enterprise management monitoring tools (such as HP Openview, Solarwinds, or Splunk) and ITSM tools (such as Remedy, Service Now, Service Manager, or equivalent)
• TS/SCI with polygraph clearance required

What We Offer

At AT&T, we offer a comprehensive benefits package, including:

• Medical, Dental, and Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave
• Adoption Reimbursement
• Disability Benefits
• Life and Accidental Death Insurance
• Supplemental benefit programs
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts on AT&T mobility plans and accessories

How to Apply

If you're ready to join our team and take your career to the next level, apply today!

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate to apply. We can't wait to hear from you and explore how you can contribute to our team's success.