Seasonal Customer Service Associate - Work from Home

Job Summary:

Join our team at The Popcorn Factory as a Seasonal Customer Service Associate, working from the comfort of your own home! We're seeking highly motivated and customer-focused individuals to join our team for the holiday season. As a Customer Service Associate, you will play a critical role in delivering exceptional customer experiences, resolving customer inquiries, and driving sales growth.

Key Responsibilities:

• Respond to escalated emails and work queues related to orders, ensuring timely resolution and customer satisfaction.
• Make outbound calls to customers as needed, providing order updates and resolving issues.
• Address TrustArc requests and provide exceptional customer service via phone and email.
• Collaborate with the CS Supervisor and Department Manager to prioritize and complete daily tasks.

What We Offer:

• Competitive salary and benefits package.
• Employer contribution to 401k account.
• Employee discounts on our delicious popcorn and other products.
• Opportunity to work from home and enjoy a better work-life balance.

Requirements:

• High school diploma or GED required.
• 1-2 years of call center experience or business experience with intense seasonality.
• Excellent communication, listening, and problem-solving skills.
• Ability to work in a fast-paced environment and maintain energy and initiative during peak periods.
• Proficiency in personal computers, basic math, and business operations.

Schedule and Benefits:

• Seasonal position: October through December, with the possibility of overtime.
• Remote work schedule: 8:30 AM - 5 PM, with extended hours and Saturdays potentially required.

How to Apply:

If you're excited about this opportunity, apply today and join our team! Apply Now