Customer Service Representative - Firearms Industry (Remote)

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Workwarp! As a Customer Service Submission Specialist, you will play a critical role in supporting customers in the firearms industry, ensuring accuracy and completeness of customer paperwork, and providing a seamless experience. If you have a passion for delivering exceptional customer service, are highly organized, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Conduct outbound calls to customers to validate and review paperwork, and submit accurate paperwork for further review.
• Update and maintain customer account information, ensuring all records are current and accurate.
• Identify and resolve document issues, determine root causes of problems, and provide solutions.
• Expedite corrections or adjustments, rebook appointments if needed, and ensure prompt and reliable service to all customers.
• Multitask efficiently, managing multiple tasks such as typing, data validation, and customer interaction simultaneously.

Requirements:

• 1 year of customer service or customer support experience.
• 1 year of previous call center or office background experience.
• Technical savvy, with ability to toggle between multiple programs and dual monitors.
• Previous remote work experience a plus.
• Quick learner, able to work independently, and type 35 words per minute accurately.
• Strong phone and verbal communication skills, active listening, and excellent attention to detail and accuracy.
• Ability to handle demanding customers while remaining calm and professional.

What We Offer:

• Competitive salary: $14.50/hour, plus shift differential and possible increase after 90 days.
• Full-time position, 40 hours per week, with set shifts from 8:30am-5:00pm (CST), Monday-Friday.
• Paid training: 1 week in length, from 8:00am-5:00pm (CST), Monday-Friday.

How to Apply:

Don't miss this opportunity to join our team and become a vital part of our success story! Apply Now