Join Our Team: Customer Service Representative (Remote in Maine) - Make a Difference in the Lives of Pet Parents!

Position Overview:

• Company: Chewy, a leading e-commerce retailer revolutionizing the pet industry
• Compensation: Competitive salary starting at $15.50/hour
• Position: Full-time Customer Service Representative
• Location: Remote in Maine
• Start Date: Immediate openings available

About the Role:

We're seeking a motivated and customer-focused individual to join our award-winning customer service team! As a Customer Service Representative, you'll have the opportunity to engage with customers, provide solutions, and make a positive impact on their lives. If you're passionate about delivering exceptional customer experiences and have a love for pets, we'd love to hear from you!

Key Responsibilities:

• Engage with customers via phone, providing solutions and support for various topics, including pet care and product inquiries
• Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed
• Operate with empathy, patience, and kindness, providing exceptional customer experiences
• Collaborate with teammates and management using virtual tools, contributing to a customer-centric culture
• Continuously learn and develop skills, with ongoing training and development opportunities

Requirements:

• 2+ years of customer service experience
• Excellent communication skills (written, verbal, and listening)
• Fluent in English; fluency in Canadian French (Quebecois) preferred
• Ability to multi-task, work in a fast-paced environment, and adapt to change
• Proficiency in using computers, data entry, and navigation
• High school diploma or equivalent; ability to pass a background check

Technical Requirements:

• Reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• Work area must be large enough to accommodate computer monitors and free from distractions
• Cell phone or tablet for two-factor authentication

What We Offer:

• Competitive salary and benefits package, including medical, dental, and 401k
• Ongoing training and development opportunities
• Empowering and inclusive work environment, with a culture of growth and recognition
• Opportunity to make a difference in the lives of pet parents and their pets

We're Committed to Diversity and Inclusion:

Chewy values and embraces diversity and inclusion of all Team Members. If you have a disability or need an accommodation, please contact [email protected].

Ready to Join Our Team?

Apply now and take the first step towards a rewarding career in customer service! Apply To This Job