Customer Support Services Analyst

Unlock Your Potential with UC San Diego Health

Join our dynamic team as a Customer Support Services Analyst, a critical role that requires a unique blend of technical expertise, problem-solving skills, and exceptional customer service. As a remote-based position, you'll have the flexibility to work from anywhere while being part of a leading academic health system that provides innovative care, cutting-edge research, education, and community service.

About the Role

As a Customer Support Services Analyst, you will provide advanced consultation, training, and troubleshooting to technical staff and end-users for hardware, software, network, and related computer systems. You'll analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use, as well as develop and conduct tests of hardware and software.

Responsibilities

• Provide day-to-day advanced consultation, training, instruction, and troubleshooting/problem-solving to technical staff and end-users
• Analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use
• Develop and conduct tests of hardware and software and report on configurations and behavior
• Develop and provide technical documentation and training
• Assess needs and recommend hardware and software acquisitions and upgrades
• Troubleshoot, resolve, or appropriately triage moderately complex network connectivity issues
• Provide internal technical support to more junior staff members

Requirements

Minimum Qualifications

• Bachelor's Degree in a related area; and/or equivalent experience/training
• Professional experience providing information systems support and management in a large-scale organization
• Experience conducting escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations

Preferred Qualifications

• Experience in a healthcare environment
• CompTIA Network+ Certification
• Apple Certified Macintosh Technician (ACMT)

What We Offer

UC San Diego Health offers a competitive salary ranging from $59,675 to $96,006 per year, depending on experience and qualifications. As a valued member of our team, you'll also enjoy:

• Opportunities for professional growth and development
• A dynamic and inclusive work environment
• Comprehensive benefits package
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.