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Join Our Mission to Empower Better Health Outcomes

Acentra Health is a pioneering healthcare company that exists to empower better health outcomes through technology, services, and clinical expertise. We're seeking highly skilled and compassionate EAP Consultants to join our remote team in the United States. As an EAP Consultant, you'll play a vital role in delivering comprehensive referrals, conducting clinical telephonic assessments, and ensuring diligent follow-up for managers, employees, and their family members covered by our Employee Assistance Program.

Our team is dedicated to redefining expectations for the healthcare industry, and we're looking for like-minded professionals who share our passion for making a meaningful impact. If you're a motivated and empathetic individual with a strong background in mental health, we encourage you to apply for this exciting opportunity.

Job Summary: The EAP Consultant will perform clinical telephonic assessments and consultations, deliver comprehensive referrals, and ensure diligent follow-up for managers, employees, and their family members covered by the Employee Assistance Program. Key Responsibilities: * Conducts both routine and urgent clinical risk assessments, offering expert consultations, short-term issue resolution, and comprehensive referral services for all members seeking assistance. * Provides management consultation services to various levels of management and human resources within our broad customer base. The EAP Consultant must demonstrate proficiency in assessing a wide spectrum of workplace issues and devising suitable action plans, remaining well-versed in essential workplace legislations like ADA, DOT, Sexual Harassment, and Duty to Warn. * Display a comprehensive understanding of the organization's customer base, staying updated on issues affecting customers from both legislative and customer-specific standpoints. * Engage in additional assigned duties to support internal and external customers in achieving the EAP department's goals. Work Schedule Options: * Work Schedule Option #1 - Overnights: 7:00 PM to 7:00 AM Eastern - Monday - Friday on a rotating schedule, totaling 80 hours over a two-week pay period with: Week 1: Saturday, Tuesday, Wednesday Week 2: Sunday, Monday, Thursday, Friday * Work Schedule Option #2 - Days: Noon - 8:30 PM Eastern - Monday - Friday, including rotating weekends totaling 40 hours per week. Why Join Our Team? At Acentra Health, we're a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. We offer a supportive and forward-thinking work environment, state-of-the-art technology, and a competitive salary range of $53,856 - $69,000 annually. Required Qualifications: * Master's degree in Social Work, Counseling, Psychology, or a related field. * 3+ years of employment in the mental health field, where the assessment of mental illness and substance abuse was a key function. * Must have knowledge of confidentiality laws and their exceptions. * Understand the concept of the dual client. * Must have clinical skills to perform a risk assessment and develop an action plan that meets the client's needs. * Knowledge of chemical dependency, indicators of risk associated with withdrawal, and appropriate treatment modalities. Preferred Qualifications: * Possess an Independent license. * Certified Employee Assistance Professional (CEAP). * EAP experience (2+ years preferred). * Some call center experience. * The consultant should understand the Critical Incident Stress Debriefing (CISD) process and be able to develop an action plan to address immediate customer needs. * Ability to multi-task in a fast-paced environment. * Ability to remain calm in a crisis. * Strong customer service skills. * Excellent written and verbal communication skills. * Ability to problem-solve, exercise judgment, and make critical decisions. * Strong organizational skills. * Strong interpersonal skills in an environment that requires a team effort. * Ability to think creatively. * Self-starter with drive and desire to learn. * To be flexible and adapt to change. * Ability to work independently but know when to seek supervision. Benefits: Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Apply Now: Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today and join our mission to empower better health outcomes. Apply To This Job Apply for this job