Part-Time German Customer Support Specialist (Remote)

Join the Future of Manufacturing with Geomiq!

Geomiq, a pioneering London-based startup, is revolutionizing traditional manufacturing by providing instant access to reliable production methods through our cutting-edge digital platform. As the UK's leading Digital Manufacturing Marketplace, we offer an innovative B2B MaaS (Manufacturing as a Service) solution powered by AI, connecting buyers and sellers to enhance efficiency and productivity.

We're looking for a highly skilled and motivated Part-Time German Customer Support Specialist to join our team on a freelance basis. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences, resolving issues, and driving customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in German, providing timely and effective solutions to their queries.
• Diagnose and resolve customer issues efficiently, utilizing your strong problem-solving skills and attention to detail.
• Document customer interactions and resolutions accurately, maintaining detailed records of all customer communications.
• Collaborate with internal teams to escalate complex issues when necessary, ensuring seamless resolution and minimal disruption to our customers.

Requirements:

• Fluent German speaker with strong communication skills in German and English.
• Ability to work independently as a freelancer, with access to reliable Wi-Fi and a personal computer.
• Strong problem-solving skills, attention to detail, and a customer-centric approach.

Preferred Qualifications:

• Experience in customer support, preferably in the manufacturing industry or a related field.
• Background knowledge of the manufacturing industry, with a passion for innovative technologies and digital solutions.

What We Offer:

• A competitive salary and the opportunity to work with a pioneering startup.
• Flexible, part-time working arrangements, with the freedom to work remotely.
• The chance to collaborate with leading brands, such as BMW, Rolls Royce, Brompton Bikes, and Google, and support space missions.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, please submit your application today. Join our team and be part of the future of manufacturing!