Job Title: Tier 3 Helpdesk Technician - Remote Opportunity

Launch Your Career to New Heights as a Tier 3 Helpdesk Technician We're on the hunt for a highly skilled and driven professional to join our team as a Tier 3 Helpdesk Technician. This remote role offers a unique opportunity to work in a dynamic and fast-paced environment, with a competitive salary and comprehensive benefits package.

As a Tier 3 Helpdesk Technician, you will be responsible for resolving complex technical issues, performing remote network and server troubleshooting, and implementing project solutions from start to finish. If you're a perfectionist with a passion for problem-solving, a team player with excellent communication skills, and a driven individual who thrives in a challenging environment, we want to hear from you.

Key Responsibilities

• Resolve uncommon and complex technical issues that have been escalated to Tier 3
• Perform remote network and server troubleshooting to identify and resolve issues
• Learn and integrate new security technologies to stay up-to-date with industry developments
• Determine the best solution based on issue details and customer requirements
• Handle project implementation from start to finish, ensuring timely and effective delivery
• Record detailed notes on issues and troubleshooting steps taken
• Create and maintain accurate documentation to support knowledge sharing and process improvement
• Follow up with customers to provide status updates and ensure issue resolution

Requirements

• Proven experience as a help desk technician or in a similar customer support role
• Strong understanding of computer systems, mobile devices, and other technical products
• Ability to diagnose and resolve complex technical issues
• Excellent problem-solving and customer service skills
• CompTIA A+ and Net+ certifications are highly desirable
• 2+ years of experience in a Managed Service Provider (MSP) environment is required

What We Offer

• Competitive salary range: $60,000 - $70,000
• Comprehensive benefits package, including 100% company-paid health, dental, life, and vision benefits
• 5% company match on Guideline 401k contributions
• Unlimited PTO policy
• Company-provided gear, including notebook and iPhone, as well as company clothing

About Us: Our goal is to become the leading cybersecurity and IT provider in Chicagoland. We're a fast-growing company with a team of 40+ professionals and 200+ clients, and we're committed to protecting our clients from malicious cybersecurity threats and subpar IT support. We value our team members and offer a flexible work environment with opportunities for growth and development.

How to Apply: If you're a motivated and talented individual who is passionate about delivering exceptional customer service and technical support, please submit your application and complete our communication survey. We can't wait to hear from you!

We Encourage You to Apply!

Even if you don't feel like a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team.