Host Communications Strategy Lead

Join the Team that Shapes the Voice of Airbnb to Our Global Host Community

We're seeking a highly skilled and empathetic leader to drive communications and go-to-market strategies for global Host-facing campaigns. As a Host Communications Strategy Lead, you will play a crucial role in partnering with key product, policy, platform, customer service, and regional teams to oversee communications and campaigns targeted at Airbnb's community of hosts worldwide.

About the Role:

The Host Communications Team is the "last mile" voice of Airbnb to our host community, managing outbound communications in over 60 languages across various channels, including email, push, in-product, Host Resource Center, Community Center, and owned social channels. As a Host Communications Strategy Lead, you will report to the Director of Host Communications and serve as a champion for the host perspective inside Airbnb, helping internal teams effectively message new product features and policy decisions to our host audience.

Key Responsibilities:

• Develop and own positioning and launch communications plans for new features, products, and corporate/community updates
• Establish engagement and business goals for key announcements and campaigns, working with analysts and data scientists to develop KPI and measurement frameworks
• Build and execute campaigns, draft messaging frameworks and positioning decks, and oversee communications execution
• Identify key audiences and segments, and develop plans to support these goals
• Collaborate with cross-functional teams, including product design, content strategy, community, and marketing teams
• Champion the community and user in all decisions, ensuring that their needs and perspectives are represented

Requirements:

• 10+ years of experience in marketing or communications at a world-class tech company or startup
• Best-in-class verbal and written communication skills, with a strong writing background and editorial acumen
• Ability to translate complex product features and community policies into clear, compelling narratives
• Experience managing cross-functional teams, solving problems, and influencing stakeholders
• Passion for Airbnb's mission and a deep understanding of our community

What We Offer:

• Competitive salary ($155,000 - $195,000 USD)
• Opportunity to work with a talented and diverse team
• Flexible working arrangements, with the option to work remotely
• Access to Employee Travel Credits and other benefits
• A dynamic and supportive work environment that fosters growth and development

How to Apply:

If you're a motivated and experienced communications professional looking to join a team that's shaping the future of travel and hospitality, we'd love to hear from you. Apply today and let's build the future together!