Head of Operations and Client Delivery

Join Our Mission to Revolutionize Education

Intervene K-12, a fast-growing education company, is seeking a highly skilled and motivated Head of Operations and Client Delivery to lead our day-to-day operations and drive business excellence. As a key member of our leadership team, you will play a critical role in shaping our company's future and making a meaningful impact on the lives of thousands of students.

About Us

At Intervene K-12, we provide assessments, analytics, and online instruction to support students struggling in math, reading, science, and English Language (EL/ESL). Our programs have already made a significant difference in the lives of over 30,000 students, and we're just getting started. With state and federal opportunities driving our exponential growth, we're looking for a talented professional to help us scale our operations and achieve our mission.

Job Summary

We're looking for a self-driven, resourceful, and hardworking Head of Operations and Client Delivery to develop and implement cross-functional strategies that drive operational excellence, process improvement, and customer satisfaction. As a member of our leadership team, you will report to the CEO and oversee our operational business units, including Partner Success & Client Support, Content Delivery, and Online Instruction.

Key Responsibilities

• Develop and execute actionable business strategies, tactics, and plans to ensure alignment with short-term and long-term objectives
• Drive process improvements, operational excellence, quality, and delivery-focused initiatives
• Lead cross-functional teams, including Partner Success & Client Support, Content Delivery, and Online Instruction
• Integrate management, customer and client support, and stakeholder management
• Analyze internal operations, identify areas for process enhancement, and establish corrective measures as needed
• Prepare detailed reports, both current and forecasting, to inform business decisions

Requirements

• Bachelor's degree required, MBA preferred, in Engineering, Business, or a related field
• 6+ years of experience in Management of Strategic Operations, with a focus on process improvement and operational excellence
• Leadership skills, with steadfast resolve and personal integrity
• Strong data analysis and performance metrics skills
• Problem-solver mindset and ability to diagnose problems quickly
• Education sector experience is a plus

What We Offer

• Competitive salary and benefits package, including 401(k) matching contribution, employee assistance program (EAP), medical, dental, vision, short-term and long-term disability, and life insurance
• Opportunity to join a rapidly growing startup and make a meaningful impact on the education sector
• Professional development and growth opportunities, with a focus on promoting from within
• A collaborative and dynamic work environment with a team of passionate and dedicated professionals

How to Apply

If you're a motivated and talented professional looking to make a difference in the education sector, please submit your application, including your resume and a cover letter with salary requirements, through our website: Apply Now

Intervene K-12, Inc. is an Equal Opportunity Employer and is committed to diversity. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law.