Social Media Moderator - Remote Opportunity

Join the Disney Direct to Consumer team as a Social Media Moderator, where you'll play a vital role in delivering exceptional customer experiences through social media channels. As a key member of our Viewer Experience team, you'll be the first point of contact for supporting viewers on Facebook and Twitter, providing expert-level knowledge and resolving issues in a timely and professional manner.

We're looking for a highly motivated and social media-savvy individual who is passionate about delivering best-in-class customer service. If you're a team player with a positive attitude, excellent communication skills, and a strong understanding of social media platforms, we want to hear from you!

Responsibilities

• Respond to viewer inquiries on Twitter and Facebook, providing timely and effective solutions to issues related to account management, billing, content, and site navigation.
• Communicate expert-level knowledge of Hulu services and products to users in a clear and concise manner.
• Identify and communicate trends and improvements to the social media team to drive business growth.
• Collaborate with Resolution Specialists, developers, and engineers to resolve issues and improve the overall viewer experience.

Requirements

• High school diploma or GED plus one year of experience in customer service.
• 2+ years of experience in customer service and/or retail.
• Excellent communication, grammar, and analytical skills.
• Strong understanding of social media platforms, particularly Facebook and Twitter.
• Positive, can-do attitude with a flexible and adaptable approach.
• Ability to thrive in a fast-paced environment and stay calm under pressure.

Preferred Qualifications

• BS/BA degree or relevant professional experience.

The Walt Disney Company is an equal opportunity employer, and we welcome applications from diverse candidates. We offer a competitive salary range of $46,200 - $61,900 per year, depending on experience and location. Apply now to join our team and be part of a dynamic and innovative company that values diversity, equity, and inclusion.

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