Join Our Team: Overnight Crisis Call Specialist - Maine Crisis Line

Make a Difference in the Lives of Others as a Crisis Call Specialist

We are seeking a compassionate and skilled Overnight Crisis Call Specialist to join our team at the Maine Crisis Line. As a Crisis Call Specialist, you will play a vital role in providing 24-hour telephone response to individuals and families experiencing a mental health crisis. This is a full-time, 40 hours/week position, with a competitive salary of $23 per hour, plus an additional overnight shift differential of $4/hour.

About the Role

In this critical role, you will work with callers to assess presenting problems and psychosocial stressors, complete risk assessments, and use effective programmatic systems to support the effective monitoring of progress toward performance measures. You will also work collaboratively with Crisis Response Services across the state to ensure the safety and well-being of callers.

What We Offer

• Competitive salary of $23 per hour, plus an additional overnight shift differential of $4/hour
• Opportunities for growth and development in a dynamic and supportive team environment
• Comprehensive training program, including certification as a Mental Health Rehabilitation Technician
• Flexible schedule, with the option to work remotely (in Maine)
• Generous benefits package, including paid time off, holidays, medical, dental, and vision insurance, and 403(b) retirement plan with agency match

Requirements

• Associate Degree preferred, along with a year or more of crisis-related experience, or equivalent college coursework (90 credit hours)
• Ability to earn MHRT-CSP certification within 30 days of employment
• Solid oral communication skills, with the ability to communicate clearly and succinctly in a customer-friendly manner
• Ability to work effectively with complex information to address challenging situations
• Flexible schedule and ability to work independently and as part of a team

Who We Are

The Opportunity Alliance is a dynamic, results-focused Community Action Agency dedicated to helping people reach for a brighter future. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

How to Apply

If you are a compassionate and skilled individual who is passionate about making a difference in the lives of others, please submit your application, including a cover letter and resume, to our website. We value a great attitude and a willingness to learn above all, so don't hesitate to apply even if you don't meet every single requirement.