Remote Service Desk Analyst - Unlock Your Potential with a Leading ICT Partner
Join IronOrbit, a Gartner-recognized Information and Communications Technology partner, as a Service Desk Analyst and embark on a rewarding career journey from the comfort of your own home. As a key member of our collaborative team, you will play a vital role in driving success and delivering exceptional customer experiences. With a competitive salary range of $23-28 per hour, dependent on experience and certifications, and a comprehensive benefits package, this 100% remote opportunity offers the perfect blend of professional growth and work-life balance.
At IronOrbit, we specialize in GPU-Accelerated Cloud Workspaces powered exclusively by NVIDIA RTX GPU technology, and we're committed to helping businesses across major industries and verticals plan, deploy, and fuel digital transformations. As a Service Desk Analyst, you will be responsible for investigating client issues, analyzing symptoms, finding root causes, and resolving level 1 issues while maintaining excellent client communications throughout the process.
Key Responsibilities:
- Answer inbound phone calls and chats in a timely and professional manner, ensuring consistent delivery of our procedures and scripts
- Identify clients, collect relevant information, and create support tickets accurately
- Provide friendly and helpful customer service as a first point of contact, delivering basic and advanced technical support
- Meet individual KPIs, such as average talk time, tickets closed, utilization, and first call resolution
- Work independently with direction and guidance from team leads and management, participating in rotating holidays and general support
Requirements:
- 2+ years of experience in a structured IT Support environment (10+ team) or 3+ years of experience in Customer Service roles
- Associate's degree and 1+ CompTIA certifications
- Expert-level knowledge of networking, computing, peripherals, and business applications
- Experience with remote support tools and network diagnostic tools
- Strong ability to multitask and thrive in a fast-paced environment
What We Offer:
- Competitive salary range of $23-28 per hour, dependent on experience and certifications
- 100% remote work arrangement, allowing for a better work-life balance
- Opportunities for professional growth and development in a leading ICT company
- A dynamic and inclusive work environment that values diversity and promotes equal opportunities
How to Apply: If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, please submit your application today. Don't miss this fantastic opportunity to grow your career with IronOrbit. Apply Now