GoDaddy – Desktop Support Technician – Tempe, AZ – Kirkland, WA

Job title: Desktop Support Technician Company: GoDaddy Job description: Location: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.â This is an in-office position. Youâ ll eventually be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. If your designated office has re-opened to employees, you will work from this office beginning on your first day. If your designated office is not yet re-opened, youâ ll work remotely until leadership transitions the team back to in-office work. Your hiring manager will communicate whether your designated office is open to employees before your first day. This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. What you'll get to do...

• Monitoring of user issues reported to Internal IT and addressing requests in a timely fashion
• Maintaining a high level of customer satisfaction within the business
• Focusing on first contact resolution to get employees back up and running quickly
• Supporting colleagues face to face in Kirkland and remotely supporting global employees
• Maintaining a professional image to the business at all times
• Escalation of issues to relevant teams where appropriate
• Documentation of issues appropriate for our internal and self-service knowledgebases
• Participate in small project(s) / IT improvements

Your experience should include...

• 1+ years Support of Technical and Care employees in office and remote/WFH environments
• Advanced Knowledge in the following tools: Slack, Zoom, O365, OS knowledge of MAC and Windows
• Support of conferences and meetings of various sizes (A/V support, streaming troubleshooting, etc.)
• Experience with Microsoft Windows desktop administration and networking
• Experience with workstation and laptop hardware, Cisco phones/VOIP software, and printers
• Understanding of business grade IT Security/Anti-Virus, VPN, and on site and remote provisioning
• Network patching and wireless troubleshooting
• Ability to self-manage and make best support decisions for employees with limited supervision.
• Logical fault finding, with the ability to prioritize and multi-task
• Extraordinary customer focused attitude with strong communications skills

We've got your back... Enjoy our many benefits ( ), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups ( ). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit ( .) GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at . GoDaddy doesnâ t accept unsolicited resumes from recruiters or employment agencies. Expected salary: $83000 - 104000 per year Location: Tempe, AZ - Kirkland, WA Apply for the job now! Apply tot his job Apply To this Job