Command Center Agent, Bilingual (Spanish)

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost-effective transportation to and from school. Our proprietary, best-in-class technology solutions enable school districts and parents to easily plan, track, and adjust each student's trips, giving students access to the educational experience they deserve. Every Trip. Every Day. If you thrive in a mission-driven, fast-paced, technology-focused environment, we'd love to talk to you about a fulfilling career at EverDriven. Position Summary: As a Command Center Agent, you will play a vital role in supporting EverDriven's contact rate of confirmations. This role involves direct communication with parents and coordination with the routing team to ensure smooth and efficient transportation services. You will work cross functionally with various departments to streamline communication and deliver high quality service to our clients. A strong emphasis is placed on responsiveness, with a focus on handling all incoming requests from phone calls to new interactions in a timely and professional manner. Salary Range: $15/hr- 16hr,+ bonus potential Location - Remote, US. How You Will Make an Impact:

• Parent Communication & Support
• Initiate and manage parent interactions, including confirming student transportation details such as route, app setup, trip specifics, and contact information
• * Educate parents on district policies and transportation procedures
• * Conduct both incoming and outbound confirmation calls to ensure alignment and clarity
• Route Review & Coordination
• Review routes and collaborate with the routing team to coordinate updates involving contact details, safety equipment needs, and other necessary modifications
• * Proactively monitor routes placed on hold due to lack of contact or no-load status and educate families accordingly
• Collaboration & Process Improvement
• Work closely with multiple departments to support seamless communication and continuous improvement in service delivery
• Administrative & Operational Support
• Perform other duties as assigned to support the success of the Central Operations team and organizational goals

What You Will Bring to EverDriven:

• Strong verbal and written communication skills
• Bilingual (Spanish)
• Proven ability to manage multiple tasks and prioritize effectively
• Customer service experience, preferably in a fast-paced or call center environment
• Proficient in using computers and communication platforms
• Ability to work both independently and as part of a collaborative team
• High school diploma, general education degree, or equivalent
• 2 years of customer service experience
• Proficient with Microsoft Office Applications

Schedule: Monday-Friday, with weekend rotations as needed

• 9:00am - 6:00pm EST
• 10:00am - 7:00pm CST
• 11:00am - 8:00pm MST
• 12:00pm - 9:00pm PST

Benefits

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Paid Time Off (PTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed. Commitment to Diversity and Inclusion: EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it's the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence. Commitment to Equal Opportunity: EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Visit our website and learn more about us at www.EverDriven.com #LI-Remote Apply tot his job