Senior Social Care Navigator (Grant-Funded)

Constructive Partnerships Unlimited seeks an experienced Senior Social Care Navigator to connect vulnerable Medicaid populations living in New York City to community-based social supports and "close the loop" on referrals using an online referral technology platform. The Senior Social Care Navigator will be responsible for engaging Medicaid beneficiaries to assess their HRSNs, confirming eligibility for SCN services, and facilitating navigation to needed community-based social supports (prioritizing food, housing, and transportation services); all while ensuring access to effective, culturally and linguistically tailored services. The Senior Social Care Navigator will also support the Program Manager with team training, mentoring, and executing special projects, as needed. The Senior Social Care Navigator works independently but under the supervision of the Navigator Supervisor. The Senior Social Care Navigator will also work closely with SCN clients, community-based partners, and other Constructive Partnerships Unlimited and Healthcare-Community Partnerships team members to navigate clients to care, share experiences / best practices, and troubleshoot issues. Specifically, the Senior Social Care Navigator will:

• Conduct outreach to Medicaid populations residing in the SCNs in New York City and utilize a standardized intake assessment tool to assess their health-related social needs.
• Assess client eligibility for a range of services and refer to appropriate community-based social supports.
• Leverage your social services experience and expertise to determine the most suitable resources and service providers for clients based on their needs, eligibility, and preferences.
• Develop and maintain an in-depth knowledge and understanding of the range of services (including eligibility criteria) available in the SCN and existing local social services infrastructure.
• Follow up with clients to confirm that needs have been addressed.
• Mentor Social Care Navigator team members to build their skills and knowledge.
• Receive training on the SCN data and IT platform and navigate the workflow efficiently to screen and refer Medicaid beneficiaries to SCN services.
• Carefully document outreach, screening, and referrals in the SCN data and IT platform, following defined network policies and procedures.
• Inform SCN learnings based on client experiences and insight about Medicaid population needs.
• Provide feedback on workflows and assist with troubleshooting to improve SCN effectiveness.
• Participate in network partner engagement meetings, staff/team meetings, mentoring meetings, planning meetings, and others, as requested.
• Work closely with the supervisor and SCN management to support the team in developing/revising screening and navigation workflows and process improvements that increase network effectiveness.
• Identify and prepare participant success stories to demonstrate SCN's impact and promote the network.
• Provide support for team training and productivity reporting, upon request.
• Other duties as requested by the Navigator Supervisor.

Qualifications and Experience:

• 2-4 years' experience working in a care navigation/coordination/intake capacity, specifically within the human services sector and/or equivalent.
• Demonstrated experience in identifying and solving problems constructively.
• Excellent communication and listening skills with the ability to put clients at ease and show empathy.
• High degree of self-organization and ability to work independently.
• Ability to rapidly navigate workflows within a technology platform.
• High level of professionalism including timeliness and high-quality case documentation.
• Ability to work remotely, over the phone, as needed.
• Ability to communicate effectively in person, via email and/or phone with providers, network clients/participants, and community-based partners, as needed.
• Comfortability providing brief presentations and training to provider and community-based partners on available SCN resources and referral processes.
• Knowledge and experience working with vulnerable populations.
• Enthusiasm for assisting New Yorkers of diverse backgrounds.
• Eager to learn more about the NYC social services landscape including local resources and services available to those in need.

Desired Skills:

• Bilingual or multilingual preferred.
• Bachelor's degree with coursework in community health preferred.
• Knowledge of motivational interviewing and/or other coaching techniques preferred.

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