Non-Clinical - Administrative - Medical Office Assistant

Job Title : Non-Clinical - Administrative - Medical Office Assistant Job Location : Sinai Hospital 2401 W. Belvedere Ave. Schoeneman Building Baltimore, MD 21215 Job Tenure : 3+ months Descriptions - SUMMARY: Performs registration and scheduling of outpatient appointments, charge entry, collection of co-pays and medical records functions. May perform referrals. RESPONSIBILITIES:

• Billing/Financial - Optimizes facility and professional collections.

-Collects co-pays and fees for facility and professional services from patient/guarantor according to established Hospital and faculty practice/departmental policies and procedures. Balances and closes all payment batches at the end of the day. -Reconciles cash drawer on a daily basis. Prepares and submits Hospital and faculty practice deposits in accordance with established Hospital and faculty practice/departmental policies and procedures. -Verifies patient insurance coverage. Obtains facility and professional services authorizations; may assist patients with obtaining specialty referrals. Communicates facility and professional co-payment or other balance due information to patients/guarantor. -Abstracts and copies information from patient records in response to documentation requests.

• Registration - Performs a complete registration of patients.

-Interviews patients to obtain correct demographic and insurance information. Verifies insurance and obtains authorizations to insure proper billing and collections. Inputs a complete patient registration into a computerized registration system. -Reviews completed registration with patient; assists patient with the signing of admission forms and other forms that may be required for department. -Notifies provider of patient's arrival. -Prepares admission packet of forms and labels for provider. Shedules appointments into computized systems. -May perform referrals.

• Medical Records - Pulls and refiles records, files loose reports and other documents in the records, performs file maintenance in the file area. Processes release of medical records information. Answers telephone inquiries.

-Prepares and maintains accurate and complete records for outpatients; active, discontinued, and discharged -Sorts and places progress notes, lab slips in chart and prepares notes to be sent to Health Information Department. -Pulls and re-files charts needed for patient visits or related needs, and processes charts for microfilming. -Reviews charts periodically for completeness and accuracy to ensure proper maintenance; assures medical records are maintained in accordance with accreditation standards, obtains MEC signature. -Distributes and processes all information requests received in timely manner; logs records; follows up on records signed out, requesting return when appropriate. Handles walk-in requests for release of medical records; obtains appropriate authorizations for release.

• Charge Entry/Abstract - Professional charge entry

-Abstracts and copies information from patient records in response to documentation requests. -Reviews patient encounter forms to ensure accuracy and completeness prior to charge entry; consults with provider to obtain incomplete and/or missing data; verifies CPT/CDM/ICD-9 coding with designated personnel. -Enters charges for professional and technical services into computerized billing systems. Balances and closes all charge batches at the end of the day.

• Customer Service - Ensures that all customers receive exemplary service. Serves as a patient/customer advocate when needed.

-Demonstrates empathy and understanding of patient/customer concerns by listening carefully and responding appropriately. -Exceed patient/customer needs by anticipating, identifying and responding to such needs in a prompt and courteous manner. -Focuses on what can be done to improve situations for the patient, co-worker and other customers. Keeps patients/customers informed, explain delays, and provide clear and concise information. -Maintains patient confidentiality; respects the privacy and needs of all patients; continually demonstrates actions that indicate an understanding of patient rights. -Portrays a positive organizational image through adherance to dress code and maintaining a clean work environment. -Recognizes everyone, including patients, visitors and co-workers as customers and treats them with dignity, courtesy and respect. -Works at maintaining a good rapport and appropriate departmental relationships with all patient care personnel, promotes a spirit of cooperation through frequent communication. -Demonstrates knowledge of and behaviors consistent with standards of conduct and code of excellence. Acts in a way that shows sensitivity for confidentiality, integrity and respect for diversity. MINIMUM REQUIREMENTS:

• Education/Knowledge: Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field
• Education Discipline: Demonstrated knowledge of medical terminology obtained through formal training or previous experience.
• Experience: 1-3 years related experience; 2 years' experience in professional or hospital billing required

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