Vehicle Title & Payoff Specialist (We Buy Your Car)
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?
The incumbent will be responsible for preparing legal vehicle transfer documents for the Department of Motor Vehicles, verifying and processing payoffs on vehicle trade-ins. Additionally, the incumbent will communicate the status of payments to partners, lienholders, and customers.Job Responsibilities:
- Handle all inquiries regarding title & payment information from customers and associates.
- Work with multiple state forms and laws
- Manage multiple platforms at once
- Submit all legal transfer documents to the store.
- Manage & prepare checks to purchase used vehicles.
- Communicate status of payment to partners, lienholders, and customers.
- Keep current with all applicable laws.
- Handle Escalations
- Assist with production and maintenance of team reporting and tracking documents
- Properly represent the company to its customers and vendors in a friendly manner.
- Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
- Adheres to all company policies, procedures, and safety standards.
Qualifications:
- Must meet company’s requirements for employment.
- Highschool or equivalent education required. Associate degree in business administration or related area of study preferred.
- Multitask skills.
- Organizational skills
- Excellent attention to detail
- Prior tag and title work experience preferred.
- Ability to read and comprehend instructions and information.
- Excellent communication skills, including customer service and customer care.
- Proficiency in MS Office, specifically Excel and Word functions.
- Professional personal appearance.
- Strong customer service skills.
Physical Requirements & Working Conditions:
- Remote position
- Must have a quiet environment, reliable internet connection at home and two monitors.
- Must live within 30 miles from an AutoNation Store.
- Prolonged periods of personal computer usage and data entry.
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
Originally posted on Himalayas
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