IT Support & Infrastructure Analyst

100% Remote Full-time Open now

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

This position is 100% on-site. Our office is located in Pinheiros-SP.

We're looking for an

IT Support & Infrastructure Analystwho can master the complexity of a modern, hybrid work environment. You’ll be responsible for providing high-quality support to our internal users, maintaining endpoint devices, and managing the foundational technology that powers our workspace — including networks, access systems, and automation tools.

If you're passionate about blending infrastructure, user support, and physical security into a seamless tech experience, this is your arena.

What You'll Be Doing

Provide technical support to internal users, including hardware and software troubleshooting, system access, and issue resolution across macOS, Windows, and Linux.

Perform maintenance, configuration, and repair of workstations, peripherals, and mobile devices.

Configure and maintain enterprise Wi-Fi networks with 802.1X authenticated DHCP, ensuring secure access segregation.

Monitor network performance, plan for capacity, and proactively troubleshoot connectivity issues.

Design and maintain structured cabling systems for reliability and future scalability.

Manage on-site firewall configurations to protect office network perimeters.

Lead PXE boot and preseed automation for fast and standardized OS deployments.

Create and maintain golden images for Linux, macOS, and Windows endpoints.

Integrate automated post-install scripts to ensure compliance and operational readiness.

Maintain a real-time, centralized IT asset inventory and manage logistics for hardware deployment and retrieval.

Administer API-integrated smart locks and access control systems.

Operate and maintain AI-powered security camera systems for personnel detection and incident monitoring.

Support office printing solutions and display/monitor setups for workstations and meeting rooms.

Act as initial point of contact for office-related security incidents, coordinating with the Security & Governance team.

Document processes and maintain a knowledge base for internal use.

What You Need to Succeed

Strong understanding of enterprise networking, Wi-Fi 802.1X authentication, DHCP management, VLAN segmentation, and firewall configuration.

Experience providing end-user support and managing a helpdesk-style ticket flow.

Familiarity with workstation maintenance, hardware repairs, and OS configuration (macOS, Windows, Linux).

Experience with PXE-based deployments, preseed/kickstart automation, and golden image maintenance.

Hands-on experience integrating and managing IoT and access control systems via APIs.

Proven ability to implement and manage comprehensive IT asset inventories and logistics.

Ability to diagnose and resolve complex hardware, software, and network issues with minimal supervision.

A proactive attitude towards security in both physical and digital spaces.

Ability to work closely with cross-functional teams, including Security and HR.

Excellent organizational and communication skills.

Nice to Have

Experience with cloud infrastructure management and integration with on-premises systems.

Background in network security auditing or penetration testing.

Experience with containerization and virtualization technologies.

Familiarity with ITIL frameworks and service management principles.

Additional Information

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per Cloudwalk's Privacy Policy that you can readhere in Portugueseandhere in English.

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IT Support & Infrastructure Analyst

What You'll Be Doing

What You Need to Succeed

Nice to Have

Additional Information

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