Merchant Onboarding & Success Specialist

100% Remote Full-time Open now

Join ViaBill and Shape the Future of Payments!

About ViaBIll

At ViaBill, we’re redefining Buy Now, Pay Later (BNPL) and scaling fast across Europe. From our beginnings in a Danish art gallery to processing $150M+ annually, we’re now backed by top VCs Headline and BlackFin Capital Partners. And we’re just getting started. If you’re ambitious, adaptable, and eager to make an impact, this is your opportunity to gain hands-on experience in a fast-paced, high-growth FinTech company.

What You Will Do

Own the end-to-end technical and commercial onboarding for a portfolio of merchants

Configure merchant accounts, run tests, and confirm “go-live” readiness

Coordinate with Engineering, Product, and Operations to ensure smooth integrations and “go-live” readiness

Gather and synthesize merchant feedback to inform product enhancements and process improvements

Create playbooks, onboarding guides, and best-practice templates for new features and campaigns

Serve as the escalation point for high-priority merchant issues, coordinating resolution across Product, Risk, and Ops

About you

3-5 years in Customer/Partner Success, Account Management, or Consulting roles - ideally in Payments, Fintech, or SaaS.

Strong technical aptitude: hands-on experience with APIs and e-commerce platforms (shopify/Magento).

Excellent communication and presentation skills: you can simplify complex concepts and influence stakeholders at all levels.

Danish speaker with professional fluency in both written and verbal Danish.

Excellent command of English, capable of presenting complex concepts clearly to stakeholders across all levels.

Adept at managing multiple high-priority initiatives under tight deadlines, with attention to detail and a structured problem-solving approach.

Additional Information

About Our Team

We believe in talent, drive, and creating an environment where everyone has the freedom to develop their skills. Our success is backed by numbers and data, and we recognize those who push beyond expectations.

Our diverse, highly talented team consists of 20+ nationalities and is headquartered in Copenhagen, Denmark. Our offices - filled with SONOS-powered beats and buzzing with energy - are located in the historic heart of the city.

Join our 70+ ambitious colleagues and be part of something extraordinary.

Apply to this Job

Apply

Merchant Onboarding & Success Specialist

What You Will Do

About you

Additional Information

You might also like

UX Copywriter (Part-Time)

Data Analyst (Python)

Salesforce Developer

Salesforce Developer

Enterprise Customer Success Manager

Engineering Manager - Monetization

Principal Customer Success Manager - Strategic (Remote)

Enterprise Customer Success Manager (Remote)

Enterprise Customer Success Manager (Remote)

Migration Consultant

Experienced Remote Research Panelist – Flexible Opportunities with arenaflex

Director, Strategic Pricing & Competitive Intelligence

Experienced Call Center Representative/Customer Service Specialist – Delivering Exceptional Customer Experiences with Data-Driven Solutions

Enrollment Eligibility Representative - National Remote

Experienced Customer Service Representative - Remote Work with Competitive Pay and Growth Opportunities at blithequark

Experienced Data Entry Specialist – Remote Opportunity at arenaflex

Careercusp | Online Amazon Chat Support Work From Home ? Hiring

Healthcare Field Marketing Manager

Work from Home as a Real Estate Marketing Specialist in America

Experienced Remote Data Entry Clerk – Detail-Oriented and Organized Individual for Accurate Data Management and Entry