Data Analytics Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Gorgias, Inc. in San Francisco, CA seeks Data Analytics Manager. Responsible for leading the Data Analytics’ Business Intelligence team at Gorgias and specialize in two key areas of expertise: 1) product analytics and 2) holistic business insights. The team works with internal teams including Success, Support, Marketing, Sales, Partnerships, Product, and Engineering and provides ROI driven insights and recommendations as well as data resources (such as dashboards, tables, charts) to achieve the desired goals. This is done in the form of statistical data analysis or through the development of data science models. Responsible for unlocking and maximizing new opportunities; solving cross-functional challenges through data; as well as influencing the short- and long-term strategy of the Product team by combining analytical results and product knowledge to drive strategic decisions. Meet to empower and unblock the BI team on their projects, provide coaching and guidelines, as well as maximize impact with business stakeholders by providing data resources and explaining data outputs during business calls. Assist numerous weekly meetings on all company topics to ensure data guidelines and resources are given to help the business teams reach their goals as well as challenge the solutions chosen to ensure and maximize impact and efficiency. For example, one meeting every week with each extended tribe at Gorgias to discuss ongoing projects for each gorgias products (Helpdesk, automate, convert). Attend biweekly calls with Gorgias execs team to discuss ongoing projects, strategy for the year and brainstorm on ways to collaborate more efficiently (one with Product as well as one with GTM leads, i.e. CRO, CMO, Finance). Build the foundations of an LTV/CAC metric before handing it over to a BI team member once the foundations and guidelines are clear. Revamp the high level strategic executive reporting dashboard to automate insights for board meeting preps and investors questions. Work on marketing attribution topics (multitouch). Create surveys to assess CSAT of the BI team with business stakeholders. Telecommuting is permitted within commutable distance to the office.

Must possess a Master’s Degree or foreign equivalent in Engineering, Mathematics, Statistics, Data Science, or a related field and 2 years of work experience or internship experience in the job offered or a related Data Analyst role. Must also possess work experience or internship experience with (i) Data warehouse with Big Query; (ii) Data transformation and modeling with dbt; (iii) Data activation with either Hightouch or Segment; (iv) Data pipeline with Google Platform Cloud Functions; (v) Data visualization with SQL; (vi) Python for machine learning modeling; (vii) Statistical or mathematical software including R, SAS, or MATLAB; (viii) Quantitative analysis techniques, including clustering, regression, or descriptive and inferential statistics; (ix) Applied statistics; and (x) experimentation such as A/b Testing. Must also possess 2 years of work experience or internship experience working with data modeling and data analysis; and 1 year of work experience or internship experience with the modern data stack including Extract Transform Load (“ETL”), Warehouse, dbt, Business Intelligence, and data documentation and creating data products within a data warehouse environment to meet business goals. Salary: $195,700

Apply online at:      https://www.gorgias.com/about-us/careers

Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!