Customer Care Representative

About Delinea: Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn,  X, and YouTube. 

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.  

Apply today to help us achieve our mission.

Job Summary

Delinea is seeking an entry-level Customer Support Agent to join our Global Technical Support team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts, and solve technical questions.

This individual should have the ability to review customer cases, and devise the most efficient way to assist the customer, while maintaining a clear, professional, and efficient customer interaction.

This position reports directly to the Customer Support team manager.

Please note; You will be required to commute to the office 3 days per week our office is based in Taguig City.

What You’ll Do

• First-line post-sale case response via email, phone, chat and CRM cases

• Initial case triage and resolution plan

• Follow guidelines and workflow steps for escalation

• Maintain a concise and efficient customer response

What You’ll Need

• First-line post-sale case response via email, phone, chat and CRM cases

• Initial case triage and resolution plan

• Follow guidelines and workflow steps for escalation

• Maintain a concise and efficient customer response

• Trustworthy, self-motivated, and reliable

• Accountability, transparency, and ownership

• Desire to work in a dynamic and challenging environment

• Organized and methodological with great attention to detail

Delinea Culture & Benefits

Why work at Delinea?

• We’re passionate problem-solvers doing our part to make the world a safer place.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.