Student Success Coach
About the Team
On the Student Success Team our goal is to provide comprehensive support to ensure students achieve their academic and personal goals. This team is composed of Student Success Coaches who work directly with a cohort of students from the moment they enroll to graduation. The Coach serves as the student's primary point of contact for academic planning, one-on-one support, and resource recommendations. Coaches are also very involved in our programming events like orientation, graduation, and academic programs.
About the Role
We are seeking a Student Success Coach who is passionate about disrupting the educational space and helping students reach their full potential. This role requires a proactive and solution-oriented individual who will foster student engagement from enrollment through graduation. As a vital link between students and internal teams, you will optimize processes to improve the student experience and sustain active involvement in our innovative online programs.
You’re excited about this opportunity because you will…
Motivate students & help them find their purpose: Assist students in designing their life plans and achieving their goals
Champion students' journeys from enrollment to graduation: Manage an active portfolio of up to 75 students from enrollment to graduation. Closely monitor their progress, and intervene as necessary to prevent disengagement and dropouts. Serve as the primary point of contact, regularly meeting with students to proactively address their needs and challenges
Elevate the student experience through collaboration & coordination: Collaborate closely with the Admissions department and other internal teams to ensure seamless process integration and frequent communication, thereby enhancing the overall student experience
Safeguard students’ success through risk management: Identify and mitigate potential risks to students’ academic and personal success, providing timely referrals for those at risk
Get involved with the community: Engage in and promote events that enhance the Campus community and encourage student participation
We’re excited about you because…
You have a Bachelor’s degree in Psychology, Business Administration, or a related field
You have exceptional interpersonal and communication skills that will inspire and motivate students
You’re self-motivated with a talent for identifying improvements and initiating projects
You’re flexible and have the ability to adapt in a dynamic, fast-paced environment
You’re technically proficient and have experience working in G-suite, excel and powerpoint.
You have strong problem-solving skills, you’re resilient, and a visionary thinker
You have effective coaching abilities that include teamwork, empathy, active listening, and conflict resolution
Nice to have: You have demonstrated a commitment to continuous improvement and lifelong learning
What you’ll get
A compensation package that includes a base salary ($50,000 - $60,000) + equity grant
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
Medical Insurance + free Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Take what you need PTO + paid holidays
In-office lunches for our NY Office (did we mention, we’re dog friendly? )
Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
Where we’re located: Tribeca, NY
At this time, we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.
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