Application Specialist

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. Location: For this role, we are open to remote work and can hire anywhere in Metro Manila. About the opportunity Join the Dayforce Clock Support Team responsible for providing world class application and clock support for the Dayforce HCM solution; our award-winning cloud enterprise human capital management (HCM) application that is improving the lives of millions of workers across the globe! We are a team of customer focus enthusiasts dedicated to the success of our clients! We are constantly innovating and people recognize it. Clients recognize it. Industry experts recognize it. And most importantly the people who use our software love us for it. Due to growing demand of our HCM application our Clock Support Team is growing. Our employees are fun, intelligent, team-oriented people who live our values every day: Customer Focus, Transparency, Diligence, Optimism, and Agility. Sound intriguing? We are looking for an: Application Specialist What you'll get to do • This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role! In this highly collaborative and fast paced environment, the Time Clock Support: Application Specialist delivers business-to-business time clock support to Ceridian’s Dayforce customers. You will work directly with customers (including Payroll, HR, Benefits and IT administrators) to champion customer priorities, drive incidents to closure, and enhance the customer support experience. • Because you are part MacGyver and part Sherlock Holmes, you will combine your strong technical, networking and functional problem-solving skills with a keen business sense to deliver top notch customer-focused time clock support. You will provide rapid (think Usain Bolt) responses and resolution to complex customer time clock issues and your clients will consistently praise your ability to provide them with regular and timely incident updates. You will have the opportunity to further improve our ability to support our customers by contributing to the time clock support knowledgebase, as well as play a part in the improvement of our application by reproducing and meticulously documenting defects. • You will demonstrate initiative, agility and follow-through on areas of responsibility, by developing solid product and domain expertise. This will allow you to maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations. The leadership team will look to you to provide peer to peer mentoring, identify knowledge gaps and provide feedback. Skills and experience we value • Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields, or equivalent experience. • Experience with one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Dayforce (preferred). • Proficiency with SQL and an understanding of relational database systems • 2+ years of technical support experience • IP Networking Fundamentals (Basics of TCP/IP, IPv4, IPv6 addressing and subnetting) • Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution • Superior communication, organizational, and problem solving skills • Ability to work flexible hours and a willingness to work on-call if required What would make you really stand out • Installing, repairing and troubleshooting computer hardware and peripherals. • Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications. • Familiarity with Microsoft Server Technologies (e.g. IIS, Windows Server, Microsoft SQL Server). What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

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