Apply Now: Front Office Overnight Manager (Part Time)

Thrive in a culture of innovation and teamwork. We're hiring a Front Office Overnight Manager! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary. Department: Rooms/ Front Office Reporting to: Assistant Director of Front Office and Director of Front Office Job Purpose The Front Office Overnight Manager oversees all aspects of the front office areas during the night, which may include, but are not limited to guest registration, bell services, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Duties &

Responsibilities

• Manage nightly operations and assignments of the front office staff;

schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.

• Recommend and/or initiate, disciplinary, or other staffing/human

resources-related actions following Company rules and policies. Alert management of potentially serious issues.

• Ensure all staff is properly trained on systems, security and cash

handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.

• Monitor Overnight staff to ensure guests receive prompt, professional attention,

and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines to ensure total guest satisfaction.

• Schedule and regularly conduct routine inspections of the front office

and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop action plans to correct any deficiencies.

• Monitor inventory and report any discrepancies to the Director, Front

Office.

• Review and reconcile OTA’s commissions and submit them to the accounting

department monthly.

• Analyze guest satisfaction data and develop and implement plans to

achieve established goals related to guest satisfaction scores, front desk activities, etc.

• Supervise car service offered by the hotel and maintain hotel standards.
• Maintain procedures for securities of monies, credit and financial

transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy.

• In coordination with the Guest Relations department, develop and

maintain relationships with local fire, police, and emergency services.

• Assist in managing hotel revenue generation and maximization through

full utilization of company systems, business processes, and specifications.

• Promote teamwork and quality service through daily communication and

coordination with other departments. Key departmental contacts include Accounting, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.

• Assist with any Housekeeping needs as necessary.
• Interact with outside contacts:

1. Guests (to ensure their total satisfaction) 2. Regulatory agencies (regarding safety and emergency matters) 3. Other contacts as needed (professional organizations, community groups)

• Perform other duties as assigned.
• May serve as “manager on duty” as required.

Qualifications & Requirements

• Understanding: Ability to read, comprehend, and carry out instructions

according to established procedures

• Comprehension: Fluent in the English language
• Organizational Skills: Work efficiently, utilize multi-tasking,

prioritize tasks

• Hygiene and Sanitation: Adherence to uniform, grooming, and personal

hygiene standards, and expectations per SOPs

• Punctuality: Adherence to posted schedule and arrival time and

attendance at mandatory meetings when scheduled

• Responsibility: Personal comportment in line with Standard, New York

policies, standards, and expectations

• Mathematical skills, including basic math, budgeting, profit/loss

concepts, percentages, and variances are utilized frequently/

• Problem-solving, reasoning, motivating, organizational, and training

abilities are used often.

• Ability to travel to attend workshops, specialized training and/or

certifications, etc.

• Problem-solving, reasoning, motivating, and training abilities are often

used. Physical

Requirements

• Able to traverse spaces throughout the building as necessary
• Able to work standing for a minimum of 8 hours a day
• Periodical bending, kneeling, and stretching
• Able to pull, push, carry, and lift at least 50 pounds
• Must be able to seize, grasp, turn, and hold objects with hands
• Ability to use a keyboard to operate various property management and

reservations systems, etc. Desirable

• Bachelor’s degree in Hotel Management/Business Administration
• At least 3 years of work experience in Front

Office/Guest Services Salary $30/hr Apply Job! Join Our Team! This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. Apply Job! Apply to this Job