Hiring Now: Inbound Call Center Representative

Quick Overview:

• Position: Inbound Call Center Representative
• Location: Remote
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Company: Workwarp

 

 

IMPORTANT! Please read the job description in full and answer ALL pre-screening questions before applying. Applicants who do not answer all of the pre-screening questions will not be considered. Iron Insights is looking to hire Inbound Call Center representatives for our growing team. This role is 100% remote working from home... Duties include but are not limited to: answering inbound phone lines, making outbound calls with and without predictive dialer technology, email communication, outbound follow-up calls, system documentation, troubleshooting, and problem-solving. What will you do: • Answer phone professionally and expeditiously – speaking with patients, insurance companies and pharmacies. • Respond to customer inquiries in a timely manner • Review customer insurance plan(s) to assist in patient assistance program (PAP) • Research required information using available resources • Handle and resolve customer complaints • Provide customers with product and service information • Identify and escalate priority issues • Route calls to appropriate resource • Maintain excellent notes in appropriate systems • Help to maintain required project documentation • Other tasks, as assigned What do you need: • High School diploma or equivalent • BA/BS preferred • 1 year of relevant insurance verification and benefits investigation experience preferred • 2+ years previous telephone customer service experience required, remote experience preferred • Must have the ability to work remotely – requires quiet, dedicated workspace, and high-speed internet connection that is hardwired to your company-provided laptop • Strong problem-solving and root cause analysis skills • Must be able to work undistracted for the entirety of remote shift • Experience in a high-pressure and fast-paced environment • Ability to receive feedback and improve performance base on coaching received • Powerful customer focus; effective listener • Ability to function effectively in a team environment • Efficient computer and data entry skills; ability to learn new systems and programs quickly • Strong multi-tasking ability • Must be flexible to work all shifts including day/nights/weekends as needed for coverage • The drive for self-development, the ability to collaborate, and an action-oriented work ethic • Eligible to participate and not excluded from federal or state health care programs, including but not limited to Medicare and Medicaid Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits: • 401(k) matching • Dental insurance • Health insurance • Vision insurance • Work from home Shift: • Day shift Application Question(s): • How many years experience do you have working in an inbound call center in a medical setting? • Are you excluded from federal or state health care programs, including but not limited to Medicare and Medicaid? Please see this link for an explanation of this question: https://oig.hhs.gov/exclusions/effectsofexclusion.asp • We are targeting early December as a start date followed by four-six weeks of training from 9:00-5:30 ET. Do you have conflicts that would prevent you from starting in early December and/or attending the training in full? • Are you able to hardwire computer equipment using an ethernet cable? Work Location: Remote Apply Job!

 

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