[PART_TIME Remote] Remote Survey Research Interviewer (Spanish)
Core Information:
- Position: Remote Survey Research Interviewer- Part-time - CAHPS
- Company: Workwarp
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Location: Remote
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DUTIES  Deliver scripted multiple-choice questions over the telephone utilizing outbound call management technology  Accurately record responses using a CATI system  During each survey interview, positively engage with members of the public and remain neutral and unbiased regarding their responses  Respond accurately to caller questions or concerns  Complete all training activities  Follow written communication scripts and project protocol  Utilize refusal avoidance techniques to ensure each survey is completed  Maintain standards for quality and production  Be receptive and quick to implement constructive feedback MINIMUM QUALIFICATIONS  Candidates must have a bachelor's degree or at least 4 years' work experience to be considered  Candidate must be fluent in reading and writing in Spanish and English  Demonstrated verbal, written and interpersonal communication skills  Demonstrated active listening skills and the ability to navigate the survey system while accurately entering data  Clear and professional telephone speaking voice and ability to read accurately from a script  Appropriately address questions or issues presented during calls using protocol  Computer literacy skills including keyboard skills, ability to enter data accurately, and basic troubleshooting for using and accessing computer systems  Ability to work set schedule to meet project objectives which includes a minimum of 20 hours during the calling effort  Ability to read scripted questions and responses verbatim  Prior experience as a survey research interviewer strongly preferred  Previous experience collecting and recording data over the phone or in person  Experience working with MS Office products, such as MS Teams, Word, and Excel Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Apply Job!Â
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