[Remote-Position] Remote Live Chat Associate

Quick Overview:

• Compensation: a competitive salary
• Position: Remote Live Chat Associate
• Start Date: Immediate openings available
• Location: Remote
• Company: Workwarp

 

 

• *Job Title:** Remote Live Chat Associate • *Company:** Core-Mark Holding • *Location:** Seattle, Washington, US... • *Job Type:** Part-Time • *Seniority:** Associate Level • *Years of Experience:** 4 --- ### Job Description Core-Mark Holding is looking for a dedicated and reliable Remote Live Chat Associate to join our team in Seattle, Washington. We are seeking a motivated individual who thrives in a remote working environment and is eager to provide exceptional customer service through live chat. As a key member of our customer support team, you will be responsible for engaging with customers in real-time, answering inquiries, resolving issues, and ensuring a positive experience with our brand. ### Key Responsibilities - Customer Engagement: Respond promptly to live chat inquiries, providing accurate information and assistance to customers regarding our products and services. - Problem Resolution: Troubleshoot and resolve customer concerns efficiently, demonstrating empathy and professionalism while maintaining customer satisfaction. - Account Management: Assist customers with account-related inquiries, including order status, product information, return processes, and billing questions. - Feedback Collection: Gather and document customer feedback and suggestions for process improvements, collaborating with team leaders to implement changes. - Product Knowledge: Maintain up-to-date knowledge of our products, services, promotions, and policies to provide informed responses to customer queries. - Collaboration: Work closely with team members and other departments to coordinate responses to complex inquiries and improve overall service quality. - Performance Metrics: Meet and exceed predefined targets for response time, resolution rate, and customer satisfaction scores to contribute to the success of the team. - Documentation: Maintain accurate and thorough records of customer interactions in the CRM system for future reference and quality assurance. ### Requirements - Experience: A minimum of 4 years in customer service or a related field, with a strong preference for experience in live chat support. - Technical Skills: Proficiency in live chat software, CRM systems, and common office applications (MS Office, Google Suite). - Personality Traits: Must be reliable and highly motivated, with a strong sense of responsibility and ownership over work. - Soft Skills: Demonstrated people management skills to handle diverse customer interactions; excellent planning skills to manage workflow and priorities effectively. - Communication Skills: Outstanding verbal and written communication skills to convey information clearly and professionally. - Flexibility: Ability to adapt to changing priorities and work effectively in a fast-paced environment. ### Benefits - Remote Work Flexibility: Enjoy the convenience of working from home while maintaining a healthy work-life balance. - Medical Coverage: Access to comprehensive medical coverage to support your health and well-being. - Travel & Spending Expenses: Reimbursement for certain travel-related expenses and provisions for business-related spending. ### Working Environment At Core-Mark Holding, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our associates to take charge of their roles and contribute to a positive and productive workplace culture. ### Application Deadline • *Deadline to Apply:** October 10, 2024 ### Equal Opportunity Statement Core-Mark Holding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply. --- If you are a motivated individual ready to make a difference while working flexibly, we invite you to apply for the Remote Live Chat Associate position at Core-Mark Holding! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Remote Live Chat Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!

 

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