Benefit Customer Service Representative - Seasonal Colleague

Description:

• As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans.
• We allow you the freedom to take the time necessary to provide the highest level of service on each contact.
• You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience.
• We provide superior customer service in a work from home environment (following the initial training and onboarding period).
• Starting pay is $17.00/hr with the potential for an increase after one month.
• During our busy season you will be expected to work a 40-hour week and overtime when requested.
• During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.
• This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.

Requirements:

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required
• The following are a plus: Associate or Bachelor’s degree nice to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write and speak Spanish

Benefits:

• WTW 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Commuter Accounts program
• Other benefits required by law

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