Technical Services Manager, Netflix House - Philadelphia

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We are pursuing Consumer Products and Live Experiences because we believe it will drive meaningful show awareness and conversation with more tangible, curated ways to interact with our most popular content IRL and drive long-term value. Our Live Experiences team puts fans at the center of their favorite stories, in real life, both through permanent entertainment venues, Netflix House, and globally touring attractions. Netflix Houses are our permanent, always-on entertainment venues, where guests can step into their favorite stories and have IRL experiences, with the ultimate goal of increasing fandom among our members. We want these experiences, along with merchandise offerings, to help promote our titles and build them into title brands, or franchises, so they become part of the zeitgeist for longer periods of time. As a Technical Services Manager, you will lead and oversee all technical aspects at one of the Netflix House sites, ensuring the permanent elements and touring experiences are executed and maintained to the level of technical excellence required by production. What you will do:

• Ensure technical excellence in all aspects of Netflix House.
• Maintain all technical aspects of Netflix House permanent and touring experiences to support creative vision, budget, schedule, & project strategy - including show design, systems integration, overall safety, and maintenance.
• Vet, hire, and manage third-party technical vendors.
• Work closely and communicate with Netflix creative, production, and operations teams.
• Work with technical production teams on needed design changes and/or modifications to ensure Netflix House Technical Sustainability is upheld and current.
• Communicate with and solicit feedback from internal stakeholders and cross-functional teams.
• Establish regular meetings with key stakeholders to update on progress and solicit feedback.
• Develop long-term capital maintenance plans and technical lifecycle strategies to ensure sustainability and readiness for future upgrades or enhancements.
• Manage technical services budgets, including forecasting, resource allocation, and vendor contract negotiations.
• Facilitate communication with internal stakeholders and cross-functional teams, incorporating feedback to continuously improve technical execution.
• Maintain detailed technical documentation, equipment inventory, and compliance logs in alignment with safety standards and operational protocols.

What we need from you:

• Demonstrated, 10+ years of technical experience in the location-based entertainment industry, technical theme park maintenance, technical theater operations, or similar..
• Strong knowledge and excitement of both permanent and touring experiences around the world.
• Excellent knowledge of all aspects of theatrical technical systems (lighting, AV, show control, scenic integration, SFPX, rigging).
• Familiarity with standards and regulatory bodies such as ASTM F24, UL, and TUV.
• Well-rounded knowledge of current and future technology trends.
• Excellent knowledge of Autodesk software (CAD, Revit, etc.).
• Experience in AR, VR, and emerging technologies production and integration.
• Ability to manage technical operations, maintain theatrical systems, oversee vendor partnerships, and integrate innovative solutions for permanent and touring experiences at Netflix House to ensure technical excellence, safety, and sustainability.
• Strong desire to think outside the box and innovate through technical solutions.
• Strong desire to find innovative and creative technical solutions to different types of experiences.
• Strong network of industry contacts.
• Excellent communication skills, both verbal and digital.
• Excellent organizing skills using digital tools and Google Suite.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply Job! Apply to this Job