Sr. eCommerce Technical Project Manager
About the position
Crocs is looking for a Sr. eCommerce Technical Project Manager to lead technical execution and project management for initiatives across Crocs-operated digital websites and platforms. This person brings a wealth of experience, domain expertise, and excitement around eCommerce, digital delivery, and operations. Additionally, this role will help evolve processes and delivery best practices. This is a fast-paced role that requires someone with a high degree of technical understanding, attention to detail, critical thinking and problem-solving skills, an ability to develop creative solutions, and experience in the digital world.
Responsibilities
- Responsible for coordination and execution of sophisticated, technical, cross-functional eCommerce projects. ,
- Lead team agile ceremonies - daily standups, backlog refinement, sprint planning, sprint review, sprint retros. ,
- Schedule and lead all other vital meetings, build and run the agendas, capture and distribute all notes; ensure meetings are maximally productive. ,
- Identify and help prioritize tasks needed to fulfill requests and subsequently identify the technical resources needed. ,
- Keep work on track through detailed Jira ticket management, clear task lists, issue tracking, status reports, and meeting notes. ,
- Create and maintain project documentation in Confluence. ,
- Drive and facilitate quick and informed decision-making across different levels of the organization. ,
- Build and lead detailed (and often compressed) work back plans and production schedules when needed. ,
- Serve as liaison between eCommerce delivery, IT, finance, customer Service, merchandising, global marketing, legal and other cross functional teams within the Crocs organization. ,
- Help troubleshoot production issues and dig deep into a problem across multiple systems at various levels. ,
- Know every detail of the given digital project at any given moment and serve as the 'go-to' for all other members of eCommerce delivery team. ,
- Partner with QA to ensure proper test plan coverage and supervise testing of all project deliverables. ,
- Keep teammates focused and productive.
Requirements
- BA/BS in Computer Science, Business Administration, or related field. ,
- 7+ years of technical project management experience at a brand focused on direct-to-consumer eCommerce, or at a digital agency. ,
- Prior experience with agile methodologies and ceremonies is required. ,
- Prior technical experience, experience as a developer or other validated technical expertise desired. ,
- In depth experience managing digital projects such as direct-to-consumer websites, mobile apps, and integrations. ,
- Proven understanding of end-to-end eCommerce, from front-end to back-end, including eCommerce platforms, CMS (content management systems), OMS (order management systems), WMS (warehouse management systems), and shipping/fulfillment processes. ,
- Strong understanding of the Salesforce Commerce Cloud platform preferred. ,
- Experience with front-end technologies such as React, Content Management Systems, DAM integrations, Storybook, component-based design. ,
- Experience working in Jira and Confluence. ,
- Ability to understand and communicate highly technical concepts to a variety of audiences. ,
- Demonstrated confidence, leadership skills, comfortable directing teammates and holding teammates accountable. ,
- Demonstrate a sense of ownership and urgency in managing your projects. ,
- Demonstrated talent for creating a positive, motivating environment. ,
- A commitment to continuous learning and a passion for growth. ,
- Comfortable with high pressure, high profile and fast-paced environments. ,
- Exhibits exceptional organizational skills and meticulous attention to detail. ,
- Comfort with ambiguity and a flexible demeanor toward evolving responsibilities and environments.
Nice-to-haves
Benefits
- Medical, dental, and vision coverage ,
- Life and AD&D insurance ,
- Short and long-term disability coverage ,
- Paid time off ,
- Employee assistance program ,
- Participation in a 401k program that includes company match ,
- Company incentive program ,
- Additional voluntary benefits