Pharmacy Technician Inbound Call - Work from Home, OH, IN & FL - Accredo

Candidates must reside in the states of Ohio, Indiana and Florida. Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help patients? We're looking for Registered/Certified Pharmacy Technicians to join our pharmacy team. If you've worked in Pharmacy Operations before, this role is different - you'll take your knowledge and expand it beyond your belief. Take a break from a retail environment, enjoy a set schedule, and come enjoy the satisfaction of helping others! The Front-End Pharmacy Technician could be responsible for taking inbound calls transferred from contact center representatives. Calls would either be resolved or transferred to a pharmacist as appropriate. Other Front End Pharmacy Technician functions involve responsibility to perform data entry or other pharmacy queue work, typical of a registered pharmacy technician. What you'll do:

• Be a superstar in the eyes of providers and patients alike: Take inbound calls from contact center representatives and resolve or transfer to a pharmacist as appropriate.
• Pay attention to detail: Translate prescriptions from the prescriber and enter information in the patient's profile in accordance with state regulations.
• Be a team player: Work with pharmacists per work instructions, policy and procedures, management direction or any national or state regulations. You'll start with training, but you're not doing it alone. You'll enjoy a supportive environment with your peers and other teams who want you to succeed.
• You'll ensure quality assurance, report adverse events, and assist with prescriber and patient outreach.

What you need to do the job:

• High School Diploma or GED required
• 1+ year of relevant experience
• Valid Pharmacy Technician license required
• Basic math and computer skills including Windows navigation, Microsoft applications, internet and email required
• Strong verbal and written communications skills
• Ability to learn internal systems, processes and programs as needed
• This role is required to reside in the state of Ohio, Florida, or Indiana

Why you should join our team:

• Benefits that start on day 1
• 18 PTO days + 8 holidays off/year
• Tuition reimbursement
• 401K match
• Consistent 40-hour work week, Monday - Friday
• Voluntary Overtime
• Real clinical focus on pharmacy skills (i.e. not just using the cash register!)
• Great safety record for our patients
• Career progression opportunities

NOTE: We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable, and you may need to purchase an Ethernet cord depending on your current set up. This role is WAH/Flex which allows most work to be performed at home. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17 - 24 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Apply To This Job