Microsoft Admin-Remote

Please contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Aachal Sandel at email address

[email protected]

• Ability to troubleshoot complex systems
• In-depth knowledge of client, network, and server-side troubleshooting methods
• Understanding of Windows configuration management via WMI, policy, registry, and scripting
• Excellent verbal and written communication skills; capable of communicating and collaborating with a wide variety of internal and external stakeholders
• Self-motivated with the ability to successfully prioritize tasks, as well as, function independently and collaboratively
• Familiarity with Hyper V virtual environment
• Knowledge of TCP/IP and Wireless network (Wi-Fi) setup
• Analysis and investigation skills, with a structured approach to problem-solving
• Outstanding customer service skills.
• Knowledge of Microsoft technologies (Active Directory, Configman, Intune, Azure AD)
• Knowledge of larger organization network infrastructure
• Knowledge of wireless network (Wi-Fi) setup using enterprise-standard secure solutions
• In-depth knowledge of technical troubleshooting with Windows systems
• Ability to perform end-user training on Windows platforms
• Serves as the subject matter expert for the enterprise Windows Workstation OS Ecosystem
• Tests and deploys of new and updated software to Windows client systems
• Implements policy changes on clients via the most appropriate methods
• Develops and deploys Windows Image including building Windows OS Image for network-based deployment (PXE), USB image, and vendor factory imaging including crucial core applications
• Modifies source installation media for Windows Application Packaging to redeploy with customized configuration settings across the Windows fleet
• Supports the service desk, vendors, and Technical Coordinators as they support the schools and students.
• Creates and maintains documentation for Windows Management processes, procedures, and configurations
• Defines and manages the device support lifecycle for Windows systems within the classroom and across the institution
• Manages and configures the Windows System, including, developing computer collections, managing advertisements, and deploying patches, updates, applications, and modifying configurations to ensure
• standardization as well as to improve the functionality of the enterprise fleet of devices using device management tools such as configuration manager, Intune, etc.
• Uses applications for device lockdown to prevent student tampering; monitoring/tracking tools to ensure student time-on-task; and efficient educator workflows.
• Assembles technical architecture documentation, as well as end-user training documentation, to disseminate to staff across the District
• Collaborates with support teams to help ensure standards are maintained, problems are addressed, field issues are understood and future states anticipated
• Updates all assigned tickets capturing troubleshooting activities and resolution, resolving escalations from the Service Desks
• Takes the lead for discovery and ownership of Windows desktop and related product issues
• Implements platform-agnostic and supportable solutions across Microsoft Windows, Apple macOS & iOS, and ChromeOS
• Collaborates with teachers on Google Apps for Education on Windows devices
• Collaborates with the technology curriculum and educational assessment partners to ensure Windows devices are fully suitable for classroom usage and student assessments

Other duties as assigned

• In order to be successful and achieve the above responsibilities, the Windows Management Engineer must possess the following qualifications:
• Understanding of at least one enterprise-level configuration management tool such as Microsoft Configuration Manager, Windows InTune, etc
• Familiarity with virtualization technologies and implementations in a distributed server and VDI ecosystem
• Strong interpersonal and organizational skills and demonstrated capability to abstract manual tasks into automated solutions

Must Have :

• Implements platform-agnostic and supportable solutions across Microsoft Windows, Apple macOS & iOS, and ChromeOS
• Relevant industry certifications (e.g., CompTIA Certifications, CompTIA A+, Network, Server+),
• In-depth knowledge of client, network, and server-side troubleshooting methods

Deliveries:

• The Windows Management Engineer integrates and supports enterprise information systems management, including Windows systems (SME), server administration, virtualization, application packaging, networking, scripting automation, and classroom management applications.
• Working from a central location, this role is a Level III (resolver) resource in a tiered service desk hierarchy.
• The Windows Management Engineer ultimately supports teachers in educational institutions and implements end-user technology into the classroom, as well as supporting staff across the district to perform critical business functions.

About the Company: Generis Tek Inc.