REMOTE CUSTOMER SERVICE REPRESENTATIVE NEEDED FOR THOSE IN USA AND CANADA ONLY in Cincinnati, OH
REMOTE CUSTOMER SERVICE REPRESENTATIVE NEEDED FOR THOSE IN USA AND CANADA ONLY - St. Andrews University - Cincinnati, OH - work from home job
Company: St. Andrews University
Job description: We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities for Customer Care Representative
- Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
- Answer any questions the customer may have about available products and services
- Establish new customer accounts, recording account information on written forms or digitally
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem
- Select appropriate responses to customer issues and work quickly to resolve them
- Refer advanced cases to management for resolution, providing background information as necessary
- Maintain and regularly update financial account information using computer software programs
- Anticipate customer needs, following up with previous customers to offer reorders or additional services
- Call center or customer service experience preferred
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Willingness to participate in training before hire and on-the job
- Ability to pass a pre-employment background investigation and drug screen for certain positions
- Excellent listening skills and an empathetic voice and manner
- Dedication to customer satisfaction
- Basic knowledge of computer software and office systems
- Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
- Familiarity with all of the goods and services offered by the company
- Earn Part time income from the comfort of your home
- Learn new skills, get access to in demand work from home jobs
- No dress code, work in your pj's or work in a suit - you choose
- Able to take direction and prioritize tasks from multiple Team Members.
- Training and Development
- Work From Home and/or flexible hours
- Bonuses / Awards / Gifts