Customer Support Representative-Hybrid in Chicago
About Rewards Network For 40 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs. Our Culture At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential. Job Overview The Member Services Representative is responsible for providing world-class customer service to members, ensuring their primary concerns are satisfied. The individual in this role will ensure that member needs are addressed quickly with responses delivered in a timely manner. This is a hybrid position that requires 2 days presence in our Chicago officeWhat you'll bring to the table: (Responsibilities)
- Answer and respond to high-volume inbound calls and emails from Rewards Network members daily; assist with account questions and provide information related to a member's account
- Serve as subject matter expert for various loyalty rewards programs with Rewards Network and other partner brands when assisting with member inquiries
- Analyze member account issues, troubleshoot, and negotiate resolutions
- Assist in processing missing dining benefit transactions
- All other duties as defined by management
- High School Diploma or GED required
- At least 2 years of inbound call center or customer service experience
- Experience using call center computer software
- AS400 system experience preferred
- Ability to type 30 WPM
- Knowledge of Microsoft Office Tools and internet search engines
- Strong written and verbal communication skills
- Attention to detail
- This is a full-time, nonexempt position; the base compensation for this opening is expected to be $20-$23 per hour, based on candidate experience, skills, and other factors
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- Competitive Paid Time Off and company holidays
- Generous dining reimbursement when you dine with our restaurant clients
- 401(k) plan with a company match
- Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
- Partnership with Rx n Go, offering certain prescriptions for free
- Two dental plan options and a vision plan
- Flexible Spending Accounts and a pre-tax commuter benefit program
- Accident, Critical Illness, and Hospital Indemnity Insurance Plans
- Short Term and Long Term disability
- Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
- Employee Life Assistance Program
- Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations. Catered lunch provided on site on Tuesday's.