Business Systems Support Specialist
About the position
The Business Systems Support Specialist position at the City of Chandler's Community Services Department, Library Division, focuses on providing front-line support for hardware and software issues related to department-specific systems. The role emphasizes customer service, teamwork, and collaboration, ensuring that staff can effectively utilize technology to serve the community.
Responsibilities
- Provide front-line support to department/division staff. ,
- Resolve hardware and software related issues on department or division specific systems. ,
- Maintain and troubleshoot computers, laptops, peripherals, and other related equipment.
Requirements
- High School Diploma or GED with some college level coursework or technical training in a computer technology area. ,
- 3 years of experience with systems and software support, and/or service desk experience with a variety of operating systems, software, hardware, applications, peripherals and problem resolution. ,
- Valid Driver's License with acceptable driving record.
Nice-to-haves
- Strong problem-solving and communication skills. ,
- Proficient in computer operating systems, software applications, mobile devices, and peripherals. ,
- Experience in system administration and user management. ,
- Familiar with O365 applications, including Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, etc. ,
- Experience with PowerShell scripting for automation and task management.
Benefits
- Up to 8 hours paid time off annually to volunteer in the community. ,
- 3 medical plans to choose from along with dental and vision coverage. ,
- Accrue 130 hours paid vacation in your first year, eligible for use immediately following accrual. ,
- Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual. ,
- 12 paid holidays per year, plus Winter Break at the end of the year. ,
- 100% city contribution match to Arizona State Retirement System. ,
- City contributions of 1% gross wages per pay period to deferred compensation. ,
- Robust Employee Wellness program with $350 incentive. ,
- Professional development opportunities. ,
- Tuition reimbursement up to $5,250 annually, $3,200 for part time employees. ,
- Free Tumbleweed Recreation Center membership. ,
- Flexible schedule/remote work options (when available).