Teller 24 Hours Morganton Main (Remote - hybrid)
About the position
Wells Fargo is seeking a 24-Hour Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. In this role, you will be an integral part of the local community, providing essential financial services to residents, employees, and local businesses. This position is ideal for individuals who enjoy working with people and are looking for a long-term career opportunity at Wells Fargo. As a Teller, you will support customer engagement by processing transactions, sharing digital solutions, and making appropriate introductions to bankers. You will also be responsible for completing operational activities while minimizing risks under established policies. Your role will involve performing routine transactional, operational, and customer support tasks efficiently, utilizing your knowledge of bank procedures and products, as well as collaborating with partners across the organization. You will receive direction from managers and will be expected to exercise judgment within defined policies and procedures. Additionally, you will interact with customers to demonstrate care, build relationships, and complete requested transactions. Identifying information and services to meet customers' financial needs will be a key part of your responsibilities. This position requires a customer service focus, the ability to handle complex transactions, and a commitment to following policies and procedures. If you are looking for a rewarding career where you can grow and make a difference in your community, apply today!
Responsibilities
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. ,
- Complete operational activities while minimizing risks under established policies. ,
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products. ,
- Receive direction from managers and exercise judgment within defined policies and procedures. ,
- Escalate questions and issues to more experienced roles. ,
- Interact with customers to demonstrate care, build relationships, and complete requested transactions. ,
- Identify information and services to meet customers' financial needs.
Requirements
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. ,
- Customer service focus with experience handling complex transactions across multiple systems. ,
- Ability to educate and connect customers to technology and share the value of mobile banking options. ,
- Ability to interact with integrity and professionalism with customers and team members. ,
- Experience working with others on a team to meet customer needs. ,
- Cash handling experience. ,
- Ability to follow policies, procedures, and regulations. ,
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss. ,
- Well-organized, independent and able to prioritize in a fast-paced environment. ,
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Nice-to-haves
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting. ,
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Benefits
- Competitive salary ,
- Robust benefits package ,
- Programs to support work-life balance and well-being ,
- Opportunities for career growth ,
- Recognition for community investment ,
- Celebration of authenticity in the workplace