Automotive Service Appointment Coordinator/BDC
Job title: Automotive Service Appointment Coordinator/BDC in Olympia, WA at Titus-Will Chevrolet GMC - Olympia
Company: Titus-Will Chevrolet GMC - Olympia
Job description: We are Titus-Will Chevrolet GMC Cadillac in Olympia! Titus-Will is a trusted, family-owned and operated business since 1938. Many of our employees have made a career of working on our team. We are currently looking for BDC representatives to help set appointments for our service department.Flexible hours available between 9:00 am - 6:00 pm, Monday-Saturday. Full-time position.What We Offer
- $35,520 - $45,760/year depending on experience
- 1.0 hours Paid Time Off (PTO) earned for every 40.0 hours worked
- 7 Paid Holidays
- Medical/Dental/Vision
- 401-K retirement savings plans eligible after 90 days employment
- Opportunity for growth
- Direct deposit
- Paid training
- More benefit details available at:
- Automotive BDC, call center, or customer service experience preferred but not required
- Excellent verbal, phone, and written communication skills
- Punctual, reliable, and eager to improve
- Clean driving record and valid driver’s license
- Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
- Actively listen to customers, answering their questions, and directing them appropriately as they request
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
- Advise maintenance recommendations
- Confirm scheduled and missed appointments