Full-time Globe Call Center Outbound Specialist
Job title: Full-time Globe Call Center Outbound Specialist in McKinney, TX at Globe Life
Company: Globe Life
Job description: At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.Role Overview:Could you be our next Full-Time GCCS Outbound Specialist? Globe Life is looking for a Full-Time GCCS Outbound Specialist to join the team!In this role, you will be responsible for conducting outbound and receiving inbound calls and determining the proper action with each. The agent will record information and maintain the procedures and policies of this department. The agent is to provide excellent customer service and assist policyholders as needed. The successful candidate will need to be a performance-driven person skilled at interacting with the public by phone.This is a remote / work from home position.What You Will Do:
- Make outbound calls to newly issued business to welcome them to the Globe Life Family and to ensure their policy(s) are accurate and assist with any additional information pertaining to their new policy.
- Maneuver within our CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy.
- Make outbound calls to internet generated leads to warm up potential customers for our Sales Team.
- Be able to explain policy benefits.
- Complete necessary paperwork when needed.
- Assist with correspondence and error corrections for policy service.
- Execute special projects that encompass making numerous outbound calls for special projects/campaigns for our sister companies including AIL & LNL and recording activities requested by/from customers.
- Heavy outbound/inbound telecommunication and moderate writing. Heavy phone and PC usage. Sitting still for extended periods of time.
- High School diploma or equivalent
- 1+ years of customer service or 1+ years of a professional environment in a customer service related atmosphere
- Excellent communication, both written and oral, and organization skills
- Must be able to maintain confidentiality
- Must be comfortable collecting payments via Credit Card and Bank Draft payment options from our customers
- Excellent alpha and number recognition skills
- Demonstrated mathematical abilities (Have a math aptitude)
- Ability to work efficiently in high stress situations
- Strong decision-making skills with the ability to analyze situations and make logical conclusions.
- Be proficient with a computer
- Able to multifunction from many different sources
- Be customer “friendly”
- College experience
- Licensed in Life, Accident and Health Insurance
- 1+ years of office experience
- Telecommunications experience
- Life and Health insurance background and knowledge of insurance operations desired
- Competitive compensation designed to reflect your expertise and contribution
- Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
- Wellness club reimbursements and gym discounts to help you stay on top of your health
- Paid holidays and time off to support a healthy work-life balance
- Development training programs to enhance your skills and career progression and unlock your full potential