Network Technician Entry

Job title: Network Technician Entry in Montgomery, AL at V R Della Infotech Company: V R Della Infotech Job description: Position Description: This is full performance level work using applied and developmental technical work in data systems monitoring and maintenance.

• This will be monitoring and maintaining State of Alabama LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for statewide multi-complex networks for voice and data circuits.
• Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and OIT's services are properly reflected. *Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability.
• Performs analysis of State Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action; initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved.
• Prefer CompTIA Network Plus Certification.
• Possible shift work.
• Possible working on Federal and State holidays
• Will work alternating weekends regardless of shift.
• Will train on day shift from 8AM to 4PM - once trained will move to the 12AM - 8AM shift
• This position requires weekend and holiday work as it is a help/support and services position (24/7 operation)
• 3rd shift (12AM to 8AM) and include some weekend work (every 3rd weekend once trained)
• Position will train on 1st shift initially (8AM to 4PM) for a period of 2-6 weeks before continuing to actual shift. Below is an example of the schedule/shift: M 12am - 8am T 12am - 8am W 12am - 8am TH 12am - 8am F 12am - 8am S S - M 12am - 8am T 12am - 8am W 12am - 8am TH 12am - 8am F 12am - 8am S S M 12am - 8am T 12am - 8am W 12am - 8am TH 12am - 8am F 12am - 8am S 12am - 8am S 12am - 8am M 12am - 8am T 12am - 8am W 12am - 8am T - F - S - SSkills Required:
• 1 years knowledge and/or experience with LAN/WAN maintenance and support.
• 1 years call center/service desk experience.
• Good customer service skills.
• Experience and/or knowledge of voice and data circuits including troubleshooting and research.
• Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).Skills Preferred:Experience Required: 1 year systems analysis experience/service deskAdditional Information: This position will convert to the merit system. Currently budgeted 3-6 months but could fluctuate. -In person interviews will be conducted -These positions are very demanding as this is a Network Operation Center. -Will be required to work on Federal and State holidays -Will train on day shift from 8AM to 4PM -Will work alternating weekends -Position is onsite, full time in Montgomery, AL. NO remote work will be considered -Looking to move quickly on this position. -Please direct all questions to Acro PM

Expected salary: Location: Montgomery, AL Apply for the job now! Apply for this job