Manager, Customer Success (Channel & Enterprise) - (Remote - US)
Job title: Manager, Customer Success (Channel & Enterprise) - (Remote - US) in USA at Jobgether
Company: Jobgether
Job description: JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Manager, Customer Success (Channel & Enterprise) in United States.As a Customer Success Manager (CSM) for Channel and Enterprise, you will lead a team dedicated to supporting the most strategic customer accounts. This hands-on leadership role requires you to not only manage and mentor your team but also actively drive customer success by creating scalable processes, collaborating cross-functionally, and ensuring that customer needs are met efficiently. You'll focus on building relationships with both customers and channel partners to ensure the highest level of customer satisfaction and continued growth.Accountabilities:
- Lead, coach, and mentor a team of CSMs focused on strategic enterprise accounts and channel teams.
- Drive customer success strategies that deliver measurable outcomes, including adoption, retention, and expansion.
- Support customer engagement by handling escalations and maintaining strong executive relationships to ensure customer satisfaction.
- Build and implement scalable customer success processes, tools, and playbooks to ensure a high-impact, consistent customer experience.
- Work cross-functionally with Channel, Product, and Marketing teams to drive a unified customer strategy.
- Use data-driven insights to monitor KPIs and customer health metrics, optimizing strategies to drive better customer outcomes.
- Extensive experience working within the Channel ecosystem, especially with or through a partner ecosystem, ideally in the Atlassian or similar environments.
- Proven track record of building and scaling a Customer Success team in a high-growth SaaS setting.
- Strong ability to develop and execute customer success playbooks that drive retention, satisfaction, and expansion, while managing channel relationships.
- Data-driven mindset, with proficiency in leveraging analytics to inform decisions and optimize processes.
- Demonstrated leadership in coaching, mentoring, and developing a high-performing global team.
- Familiarity with technical migrations, including Cloud and version migrations, is a plus.
- Excellent communication skills and ability to work cross-functionally in remote or hybrid environments.
- Competitive salary and equity options.
- 401(k) matching component.
- Flexible PTO policy with no set number of days to take off.
- 100% company-paid health insurance, including dental and vision.
- Paid time off for volunteering through the Appfire Town Corporate Social Responsibility (CSR) Program.
- Mobile phone and internet stipend.
- Access to learning platforms such as Appfire University and O'Reilly for skills development.
- Remote-first work environment with flexible working hours.