Call Center Representative
Job title: Call Center Representative in Boca Raton, FL at American Behavioral Research Instit
Company: American Behavioral Research Instit
Job description: Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Receive inbound calls and place outbound calls
- Identify the reason for the customer’s call, collect relevant information and provide solutions
- Upsell products and services when appropriate
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Must be a US Citizen and reside in the continental United States
- Previous experience as a Call Center Representative or in a similar role is preferred
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Multi-task on multiple programs at the same time
- Must have private, stable, reliable, high speed internet service
- Must have your own computer or laptop with at least 8 gigs of usable RAM
- No Chromebooks allowed
- Must use compatible headset
- Designated workspace free from noise and other distractions
- You must have child care for your young children during work hours, you are not allowed to watch or care
- Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
- Speakers MUST work
- Hiring for 11:30am- 8pm est