Education Advocate for Call Center UTAH RESIDENTS ONLY
Job title: Education Advocate for Call Center UTAH RESIDENTS ONLY in Hyde Park, UT at MVA Solutions LLC
Company: MVA Solutions LLC
Job description: Benefits/Perks
- Competitive compensation
- Fully paid bachelor’s and master’s degrees programs
- Paid Time Off
- Career growth opportunities
- Part-time and full-time positions are available
- Receive inbound calls and place outbound calls
- Identify the nature of the call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
- YOU MUST BE A RESIDENT OF UTAH. We cannot consider anyone outside of Utah.
- High school diploma or GED preferred. We have protocols for those aged 14 to 17.
- Previous experience as a Call Center Representative or in a similar role is preferred
- Excellent phone and verbal communication skills and understanding of active listening techniques mandatory
- Ability to work well under pressure in a fast-paced environment
- Highly organized with the ability to prioritize projects and manage time effectively