Quality Assurance Associate

Job title: Quality Assurance Associate in San Francisco, CA at Hinge Health Company: Hinge Health Job description: Job Description:About the RoleWe are seeking a Growth Marketing QA Analyst to join our Growth Marketing Operations (GROMO) team. This role is ideal for someone who excels in troubleshooting live marketing issues, performing root cause analysis, and improving quality assurance processes. The primary focus will be on identifying, diagnosing, and resolving active marketing campaign issues across multiple channels, including email, SMS, push, and in-app messaging. You will collaborate closely with marketing, CRM, and data teams to investigate failures, document findings, and implement solutions that improve campaign execution and prevent future issues.What You’ll AccomplishDiagnostics & Troubleshooting

• Act as the first responder for active marketing campaign issues, identifying root causes and troubleshooting failures.
• Investigate segmentation mismatches, automation logic errors, and campaign execution failures using platform logs, campaign reports, and analytics tools.
• Collaborate with marketing operations, CRM, and data teams to resolve ongoing campaign execution issues efficiently.
• Validate webhook integrations, API connections, and cross-channel marketing triggers as needed.
• Track recurring issues and work with stakeholders to develop and implement process improvements that reduce errors.

Data Analysis & Quality Assurance

• Ensure audience segmentation accuracy and data integrity before and after campaign deployment.
• Analyze campaign performance data using Google Sheets, Looker, or Mode Analytics to detect patterns in failures.
• Verify tracking parameters (UTMs, attribution tags) and investigate attribution discrepancies.
• Perform post-mortem analysis on campaign issues, documenting findings and recommending improvements.

Hinge Health Hybrid ModelWe believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.Basic Qualifications

• 2-4 years of experience in QA, marketing operations, or campaign execution troubleshooting.
• Experience with marketing automation platforms (e.g., Iterable, Braze, Salesforce Marketing Cloud).
• Understanding of email, SMS, push, and in-app messaging automation workflows.
• Previous experience in diagnosing and troubleshooting marketing campaign execution issues.
• Familiarity with segmentation logic, audience targeting, and personalization strategies.
• Ability to analyze campaign performance data using Google Sheets, Looker, or Mode Analytics.
• Cross-functional collaboration skills, working with marketing, CRM, and analytics teams.

Preferred Qualifications

• Basic SQL skills to analyze campaign data and investigate segmentation issues.
• Experience using Postman, Insomnia, or similar API testing tools for troubleshooting integrations.
• Understanding of email deliverability best practices and sender reputation management.
• Familiarity with direct mail QA processes and print vendor integrations.
• Experience working in fast-paced, agile marketing environments with rapid iteration cycles.

CompensationThis position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $89,600 - $134,400.About Hinge Health Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon. Learn more atWhat You'll Love About Us Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. Modern life stipends: Manage your own learning and developmentDiversity and Inclusion We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us. Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. Workday IDPooling Expected salary: $89600 - 134400 per year Location: San Francisco, CA Apply for the job now! Apply for this job