Operations Manager (US)
Job title: Operations Manager (US) in USA at Starship Technologies
Company: Starship Technologies
Job description: Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.We're hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world!We are looking for a dynamic Operations Manager US to join our operations team. You will supervise teams of Fleet Attendants and Robot Technicians while overseeing our delivery service on multiple campuses, acting as the point person for our operations and the primary point of contact to various internal and external Starship teams supporting you remotely.This role calls for an adaptable, motivated individual comfortable working in a fast-paced startup environment. You'll be tasked with managing and improving our operations through effective team management, staffing efficiencies, and process improvement. Starship is offering a unique, complex service on campus and this role will be a prominent force behind ensuring that our service is running smoothly.In this role, you will get to:Operational Service Tasks :
- Manage multiple small teams of 1 - 6 fleet attendants and technicians working in shifts across multiple universities, driving high levels of performance from newly trained teams. Supervise daily service in remote locations using Starship's internal software, solving both staffing and operational challenges from afar to ensure a high level of service quality.
- Perform personnel functions, such as daily stand ups, employee training, coaching/discipline or evaluation. Staff your teams by assisting with hiring, interviewing, and selection of candidates for various sites' to ensure efficient and uninterrupted service.
- Engage by rolling up your sleeves and standing in for various operations roles onsite, including running daily service and performing daily cleaning.
- Maintain a staffing budget through weekly team scheduling and daily timekeeping, managing attendance and providing feedback to ensure our employees are in the right place at the right time.
- Improve our operations and service by using key performance indicators to identify opportunities to streamline processes or improve the quality of our team's work. Establish or implement departmental policies, goals, objectives, or procedures in conjunction with internal business partners and the organization.
- Business travel (air and/or ground) within the US up to 30% of your time as part of your regular duties to provide hands-on leadership and assist with our expansion to new universities.
- New Hire Training will encompass the first 3 weeks of employment, and may initially require travel up to 2 weeks at another location. One week of training to be done via remote training platform.
- Maintain a healthy robot fleet on all campuses, ensuring key metrics are on target through strong technician performance and disciplined inventory practices.
- Carrying out maintenance activities and upgrades on both robots and infrastructure.
- Maintaining our hub-based warehouse and conducting regular inventories.
- BS or BA preferred
- 2-4 years of relevant operations and people management
- Experience managing hourly employees in retail and/or restaurant environments preferred
- Entrepreneurial mindset
- Movement ability to frequent usage of wrists, hands and finger dexterity to movements such as constant typing, as well full-body exertion while wrangling the robot fleet.
- Occasional lifting of items with weight up to 70 lbs.
- Comfortable riding an ebike on various terrain.
- Ability to drive a company-issued van on certain sites not limited to BGSU.
- Opportunity to grow with a rapidly expanding company.
- Chance to be part of a potential next unicorn company!