Medical Call Center Representative
Job title: Medical Call Center Representative in Inglewood, CA at The Siskin Group
Company: The Siskin Group
Job description: Benefits:
- Opportunity for professional growth
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Answer large volume of incoming calls promptly and professionally, using proper phone etiquette.
- Log and distribute messages accurately; respond to voicemails and messages from the Remote Call Center.
- Address patient inquiries related to prescriptions, referrals, authorizations, and other requests.
- Schedule appointments for all patients across the clinic.
- Monitor and respond to email communications via [email protected], as well as messages through Tebra and Office Ally.
- Process and prepare invoices for patient forms.
- Process medical records request to 3rd party insurances on request
- Retrieve, process, fax, email, and log all incoming patient forms and documents
- Ensure all documentation is accurate and compliant with healthcare standards.
- Assist Front Desk staff with check-ins and general administrative tasks as needed.
- Maintain professionalism and adhere to all Allied Health Solutions policies and procedures.
- Foster a respectful and collaborative team environment.
- Process and follow up on EDD (Employment Development Department) claims for patients.
- Train and become proficient in eScript processing; follow up and respond to all eScript inquiries in a timely manner.
- Coordinate and fulfill medical records requests efficiently.
- Support administrative functions as needed.
- Attend at least four staff meetings or training sessions per month, preferably on Fridays.
- Associate degree or higher qualifications in healthcare administration or equivalent training is required.
- At least 2 years full time experience in a similar position.
- Prior experience in a healthcare or call center setting strongly preferred.
- Knowledge of medical terminology, scheduling software (e.g., Office Ally and Tebra), and healthcare administrative workflows is a plus.
- Excellent communication, organizational, and multitasking skills.
- Strong attention to detail and ability to work independently and as part of a team.
- Bilingual (English/Spanish) is a plus.
- Competitive pay
- Health, dental, and vision insurance
- Paid time off and holidays
- Supportive team environment
- Opportunities for professional growth