Customer Communications Representative
Job title: Customer Communications Representative in Auburn, NY at Partnership Employment
Company: Partnership Employment
Job description: Customer Communications Representative – MA (REMOTE AFTER TRAINING)
Pay: $16.50/hour
Location: Auburn, MA (Training onsite, remote after completion)
Schedule: Full-Time Monday – Friday 8:30-4:30 DURING TRAINING | Paid TrainingAfter Training is complete Schedule will be Monday – Friday 10:30AM – 7:00PM | 1–2 Saturdays/month (9AM–1PM)Job Type: Full-timeReady to launch a career in customer service where you can make a real impact—and work from home after training?Join Partnership Employment supporting clients in Massachusetts, as a Customer Communications Representative. This is your chance to build your skills and grow with a team that values accuracy, professionalism, and service excellence.What You’ll Do:
- Be the front line for MA customers via phone, email, and chat
- Help patrons with account updates, payments, and application processing
- Research and resolve disputes and billing adjustments
- Accurately enter data and maintain detailed records
- Assist with expired credit cards, replenishment options, balance updates, and more
- Follow structured daily schedules with attention to punctuality and professionalism
- Support weekend coverage 1–2 Saturdays per month (9AM–1PM) with time off during the week
- Participate in quality assurance activities like call monitoring and reporting
- High School Diploma or equivalent (strongly preferred)
- Strong computer and typing skills
- Reliable transportation for in-office training in Auburn, MA (10-14 weeks)
- A professional, positive attitude—especially when assisting customers
- Ability to adhere to a structured schedule and stay focused in a remote environment after training
- Paid training for approximately 10-14 weeks in our Auburn, MA office
- After successful completion, you’ll work from home
- High School Diploma or equivalent (strongly preferred)
- Strong computer and typing skills
- Reliable transportation for in-office training in Auburn, MA (10-14 weeks)
- A professional, positive attitude—especially when assisting customers
- Ability to adhere to a structured schedule and stay focused in a remote environment after training