It Help Desk Support
Job title: It Help Desk Support in La Crosse, WI at Adoni Networks Company: Adoni Networks Job description: Are you the person friends and family call when their computer isn’t working? Do you enjoy helping others while leveling up your technical skills? If so, you might be a perfect fit for our IT Help Desk Support role at Adoni Networks! We’re a fast-growing Managed Service Provider (MSP) looking for a customer-focused, tech-curious individual to join our support team. This is a great opportunity for entry-level candidates or IT students who want hands-on experience and a clear path to growth in the IT field. Responsibilities: What You’ll Do:
- Respond to client issues via phone, chat, or in-person, troubleshooting hardware, software, and networking problems Provide support for:
- Printing and peripherals
- Office 365, email, and productivity tools
- Software installations and updates
- Operating system questions (Windows and more)
- Assist with hardware prep and in-office repairs
- Document and escalate more complex issues to senior engineers when needed Qualifications: What You Bring:
- A strong interest in IT and helping people
- Basic knowledge of:
- Office 365 and general networking concepts
- Windows operating systems and common business applications
- Excellent communication and professionalism on the phone and via email
- Willingness to learn and grow with hands-on support and mentorship Bonus if you have:
- Any IT certifications (CompTIA, Azure, etc.)
- Experience with remote desktop tools or ticketing systems About Company: Why You’ll Love Working Here: Training and mentorship from experienced engineersOpportunities to advance into field engineering, project work, or cybersecurityFlexible schedule with hybrid remote/in-office optionsSmall, supportive team that truly values your growthWork that’s never boring—you’ll solve new problems every dayAbout Adoni Networks: We’re a small but mighty MSP that delivers top-tier IT services to businesses locally and nationwide. Our mission is to provide fast, reliable, and customer-first support to clients who count on us daily. At Adoni, you’ll work with passionate tech pros who are here to help you succeed.
Expected salary: Location: La Crosse, WI Apply for the job now! Apply for this job